Help

Discussion in 'Malware Help (A Specialist Will Reply)' started by AshleyNagim, May 20, 2010.

  1. AshleyNagim

    AshleyNagim Private E-2

    I am trying to fix my computer its a dell runnin windows xp prof. I had utorrent on it and Avg and one day it all quit working.Now when i turn on my computer i cant go into MSCONFIG any files or control panel...a box pops up and ask which program do u want to open with?And none of them open anything. I get the rundll32.exe application not found.Im trying to find out how to make this stop or if its a virus how to remove it...I dnt have any of the windows cds for the operating system...Any help would be great..

    Ashley
     
    Last edited by a moderator: May 20, 2010
    AshleyNagim, May 20, 2010
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, May 20, 2010
    #2
  3. AshleyNagim

    AshleyNagim Private E-2

    ok thanks alot
     
    AshleyNagim, May 20, 2010
    #3
  4. AshleyNagim

    AshleyNagim Private E-2

    should i do this in safe mode or can i run it normal
     
    AshleyNagim, May 20, 2010
    #4
  5. AshleyNagim

    AshleyNagim Private E-2

    am i supp to try and open the files that u sent bc even trying to open in notepad i cant read anything
     
    AshleyNagim, May 20, 2010
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am sorry, I don't understand what you are asking me. Can you get to the file association fix? Did you run it in either normal or safe mode? Then have you clicked on the link to the instructions to follow in the Read and Run first thread?
     
    TimW, May 20, 2010
    #6
  7. AshleyNagim

    AshleyNagim Private E-2

    when i go to the link you gave me what do i do once its in notepad do i copy and paste it
     
    AshleyNagim, May 20, 2010
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No, you click on the blue link within that page that says Exe file association fix. It will be a zipped file, extract it to your desktop and double click it to have it merge with your registry.

    The other link will take you to our procedures for removing Malware. Those instructions are quite easily followed.
     
    TimW, May 21, 2010
    #8
  9. AshleyNagim

    AshleyNagim Private E-2

    ok when i do that u torrent downloads it n when i got it to my desk top it says its an application n cannot open it.but when i click it or even put it in notepad n copy to a command prompt nothing wrks is there any thing else i can try
     
    AshleyNagim, May 21, 2010
    #9
  10. AshleyNagim

    AshleyNagim Private E-2

    i cant download anything and run it no any type of registry cleaner nothing
     
    AshleyNagim, May 21, 2010
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Why is uTorrent downloading it? Are you getting this file:
    xp_exe_fix.reg?

    Is it on your desktop?
     
    TimW, May 21, 2010
    #11
  12. AshleyNagim

    AshleyNagim Private E-2

    im not sure i really would like to remove alot of programs like utorrent but my control panel does not let me is there anyway to remove them without control panel and reset things to the way the were atfirst
     
    AshleyNagim, May 21, 2010
    #12
  13. AshleyNagim

    AshleyNagim Private E-2

    someone told me to erase the dll file and csrr file i think is wat they said
     
    AshleyNagim, May 21, 2010
    #13
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What dll file? And csrss.exe is a needed system file. Who told you to remove them?
     
    TimW, May 21, 2010
    #14
  15. AshleyNagim

    AshleyNagim Private E-2

    when i look in my registry files or in runnin processes it has a dll file...one of my friends
     
    AshleyNagim, May 21, 2010
    #15
  16. AshleyNagim

    AshleyNagim Private E-2

    sorry when i pull up task manager it shows alot of stuff but a dll or dhl shows up to
     
    AshleyNagim, May 21, 2010
    #16
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Try this:

    Go to start / run / type:
    sfc /scannow ( note the space after the c and before the / )

    Have your xp disc handy as it may ask for it.
     
    TimW, May 21, 2010
    #17
  18. AshleyNagim

    AshleyNagim Private E-2

    i have one but its for an abs computer can i still use it
     
    AshleyNagim, May 21, 2010
    #18
  19. AshleyNagim

    AshleyNagim Private E-2

    bc it says unbootable file when i try
     
    AshleyNagim, May 21, 2010
    #19
  20. AshleyNagim

    AshleyNagim Private E-2

    i want to download the abs vrsion bc i have the recovery cd and operating system can i do this
     
    AshleyNagim, May 21, 2010
    #20
  21. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What is an "abs" version? Do you not have an xp disc for this computer? Do you have a recovery disc for this computer? It may be easiest for you to use the recovery disc and do a repair installation.
     
    TimW, May 21, 2010
    #21
  22. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Ok, I see from your first post that you do not have an xp disc. This will make if almost impossible to fix your system without it. If you have a friend with that exact same version of xp, you can use that. But is may be that you removed important files and that is why you are having issues.
     
    TimW, May 21, 2010
    #22

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