help

I am a computer dummy. and i need help

I have an error that showes up. (svchost.exe - application error)
(the instruction at "0xtc923845" refrenced memory at "0x00000000" the memory could not be read.)

when this showes up my computer goes nuts. the color scheme changes, the computer slowes down, sometimes I can not get on the internet. I usually have to do a hard kill and restart to get rid of the problem. when I restart everything runs fine till the error pops up again


Help!

 

Am using windows xp. dont know how to find out what service pack. ran your malware removel/cleaning procedure. attached are all logs that I could get to run, could not get combofix.exe to download. Help ! hope I did this right !
I think this is what you want.

Thanks a million.

 

I was just checking on this and found plodr there when I got back. (Hi plodr.)
I'll throw this in however:

I came to the same conclusion as plodr.

I think you will find the error is actually --
(svchost.exe - application error)
(the instruction at "0x7c923845" referenced memory at "0x00000000" the memory could not be read.)
A couple of typos fixed in there - could be important if someone is searching for the error.

Are you aware that a 'Hard Kill' means turning the computer off, then turning it off at the wall switch, so there is no power going to the computer at all?

You can find your Service Pack by going to :
Start>Right click on Mt Computer>click on Properties>Click on the General tab (if not already open).
The Service Pack is listed under System near the top of the page.

 

My service pack is 3. No I did not know what a hard kill was I guess. I just have to hold the on off switch in until the computer shuts down. Like I said I do not know much.

thanks again

 

It might pay to do a hard kill now anyway - it can fix some intermittent problems.

You may have fixed your problem by going through the Read and Run Me First steps. Are you still having the problem, or does it take a while for it to happen?

I see you had/have a problem with Whitesmoke. That may have been dealt with already, but I see from this thread (with some brilliant work by Kestrel ):

... that it can be hard to get rid of entirely. You may need to pay a visit to the Malware forum if your problems continue.