Help

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis

.

 

You must follow ALL the steps in the READ & RUN ME thread. You have not completed all of them. I do not see Spybot S&D install as requested, and as my previous message stated, you must attach the two online scanner logs (which must be run before using HijackThis) and you must download the correct version of HijackThis (yours has not been used in 2 years) from the link I gave you and you must install it properly. Please follow the directions we give and click on the links given and read all instructions. You must make sure you have the proper versions of all tools and that you have the current updates to them.

Also uninstall the two below junk rogue tools you were probably tricked into installing:
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.Exe -boot

 

No you did not! Our link is for version 1.99.1! We have not had 1.97.7 for two years.

The decision to format is yours to make. It is time consuming too! You have to backup all data you need, you have to reinstall all software, get all updates and patches and reinstall, etc. And then you need to retweak all your settings etc. Again the decision is yours to make.

 

Are you going to attach the two logs from step 6 of the READ & RUN ME?

And are you going to follow step 7 to get the proper version of HijackThis and get it installed correctly?

Once you do that, we can try to determine what your problems are.

Also did you uninstall those to rogue tools I already mentioned?

 

The directions in step 6 are quite clear on how to create the reports for BOTH on line scanners. You must run both and attach the logs. If you cannot do it in safe mode for some reason, do step 6 in normal boot mode.

Also you still are not following the instructions in step 7 for installing HJT properly. You are using WinRaR to run it directly from inside the ZIP file. You must extract the hijackthis.exe file from the ZIP and put it into the folder we explain how to create. If you do not do this, you will not get any backups of things fixed by HijackThis and if something goes wrong you could be in trouble since you will not be able to restore from the backups since none would be created.

After you install HJT properly, to help keep you moving along continue onto the below:


Please download Look2Me-Destroyer.exe to your desktop.

• Close all windows before continuing.
• Double-click Look2Me-Destroyer.exe to run it.
• Put a check next to Run this program as a task.
• You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 10 seconds. Click OK
• When Look2Me-Destroyer re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal.
• Once it's done scanning, click the Remove L2M button.
• You will receive a Done Scanning message, click OK.
• When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK.
• Your computer will then shutdown.
• Turn your computer back on.
• Please attach the C:\Look2Me-Destroyer.txt log.

If Look2Me-Destroyer does not reopen automatically, reboot and try again.

If you receive a message from your firewall about this program accessing the internet please allow it.

If you receive a runtime error '339' please download MSWINSCK.OCX from the link below and place it in your C:\Windows\System32 Directory.
http://www.ascentive.com/support/new/images/lib/MSWINSCK.OCX


Then attach a new HJT log too and let me know how things are working.