HelpAssistant Removal

Discussion in 'Malware Help (A Specialist Will Reply)' started by eleventhhour, Feb 21, 2010.

  1. eleventhhour

    eleventhhour Private E-2

    Hello and thanks in advance for your help.

    I seem to have the recurring HelpAssistant issue. It keeps reappearing and copying my files. I went through all the steps listed in the read me first. Here are my log files. Thanks
     

    Attached Files:

  2. eleventhhour

    eleventhhour Private E-2

    and here is the mglogs.zip.....thank you
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You do have a Master Boot Record (MBR) infection. You will need to boot to the Recovery Console that you have installed (perhaps when you installed ComboFix) to remove this infection.

    Now boot to the Recovery Console and run the fixmbr to clear a Master Boot Record infection that you have.

    You can read the below to help you do this:

    http://support.microsoft.com/kb/307654


    Then boot back into normal mode.

    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract+ avenger.exe from the Zip file and save it to your desktop

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    * Run avenger.exe by double-clicking on it.
    * -Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Now run Ccleaner to clean out only temp files and nothing else!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\Avenger.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     

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