Helpassistant Virus

Welcome to Major Geeks!

Please download HelpAsst_mebroot_fix.exe and save it to your Desktop.

• Exit out of all other open programs and windows.
• Double click the abobe downloaded file to run it and follow any prompts.
• If the tool detects an mbr infection, please allow it to run mbr -f and shutdown your computer.
• Upon restarting, please wait about 5 minutes, click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

• Make sure you leave a space between helpasst and -mbrt !
• When it completes, a log will open.
• Please attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

In the event the tool does not detect an mbr infection and completes, click Start>Run and type the following bolded command, then hit Enter.

mbr -f

• Now, please do the Start>Run>mbr -f command a second time.
• Now shut down the computer (do not restart, but shut it down), wait a few minutes then start it back up.
• Give it about 5 minutes, then click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

• Make sure you leave a space between helpasst and -mbrt !
• When it completes, a log will open.
• Please attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

**Important note to Dell users - fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not allow the tool to execute mbr -f nor execute the command manually, and you will either need to restore your computer to a factory state or allow your computer to remain having an infected mbr (the latter not recommended).


No matter what happens above, continue on with the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

 

I suggest that you continue on with execution of the below and attach the logs that are requested so we can verify your status:


READ & RUN ME FIRST. Malware Removal Guide

​

 

You did not attach the MGlogs.zip file requested from running MGtools.

 

Your logs are clean. Looks like the infection has been removed. You should uninstall the below old Sun Java versions though as we requested:

J2SE Runtime Environment 5.0 Update 3
Java(TM) 6 Update 3


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

Yes, navex15 is a driver for your Norton program.