helper.dll and helper.sig

Welcome to MajorGeeks!

You MUST complete the running of the READ & RUN ME FIRST. Malware Removal Guide

You need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created by running the requested scans

• SASlog.txt log from SuperAntiSpyware.
• Malwarebytes Anti-Malware log
• ComboFix.txt (normally C:\ComboFix.txt)
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.
• Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.

 

Hello, makeiteelectric

I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

Thanks for your patience.
dr.m

 

Hello, makeitelectric


The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

ComboFix reports that your anti-virus program (Norton Internet Security) is OUTDATED

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed

Step 2:
Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Step 3:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 4:
Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files". Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above to the registry. If you do not get a success message, it definitely did not work.


Step 5:
Open Ccleaner - select "Cleaner" > "Run Cleaner" <---use this ONLY

Step 6:
Now install the latest Sun Java Runtime Environment

Step 7:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Then attach the below logs to your next reply:

• C:\MGlogs.zip

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m