Helper.dll & sig help please

Hi there and welcome. We are currently reviewing your logs and will get back to you with a set of instructions as soon as we possibly can. Thanks for your patience during this time.

Kestrel13!

 

more than likely yes It's late here in the UK so I shall get to checking your logs first thing in the morning.

 

Have to be patient ... I am working under supervision... and have to have my fixes approved at the moment. There isn't much to do though by the looks.

 

I see you are using AVG8 but that you also have Symantec installed. What exactly from Symantec are you using there? Is it anti-virus or something else? Did you have Norton installed at some point and have just not uninstalled the LiveUpdates?

Let's restore a file:

Navigate to the following bold file:

C:\Qoobox\Quarantine\C\WINDOWS\Temp\logishrd\LVPrcInj02.dll.vir

Copy it and place it back into it's original directory and remove the .vir (rename it):

C:\WINDOWS\Temp\logishrd\

Let me know about Symantec

Now tell me exactly what is popping up.

You may need to start using a startup manager:
Startup Manager

Startup_CPL

 

Yes, but ensure that you take off the .vir extension when you rename!

Navigate to the below bold folder and delete it:

C:\Program Files\Common

OK then let's run the Norton Removal Tool:

Please give the Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

and finally...

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!