helper.sig on startup

Discussion in 'Malware Help (A Specialist Will Reply)' started by saltydog7seas, Dec 13, 2008.

  1. saltydog7seas

    saltydog7seas Private E-2

    The folder C:\Program Files\Common keeps openingon startupshowing helper.sig. I ran hijack this and this is the log that I got:

    Logfile of HijackThis v1.99.1
    Scan saved at 10:14:00 AM, on 12/13/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)

    Edit by chaslang: Inline HJT log removed. READ & RUN ME sticky not followed.
     
    Last edited by a moderator: Dec 15, 2008
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have been here before and should know the drill. No HJT logs (especially out of date versions too) and no logs inline.

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.



    READ & RUN ME FIRST. Malware Removal Guide
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
  3. saltydog7seas

    saltydog7seas Private E-2

    Sorry about that. I think I might have deeper problems. My fiance tried to start it up and all she gets is a black screen. I will see if I can start it up in safe mode when I get home and then run through the steps.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


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