helping a friend clean her laptop

Discussion in 'Malware Help (A Specialist Will Reply)' started by meestadeuce, Feb 6, 2014.

  1. meestadeuce

    meestadeuce Private E-2

    i uninstalled a bunch a adware and thing that i found that i know dont belong.
    then i remembered ur site. u guys had helped me with my own laptop a while back. so heres the logs. as always all help is appreciated
     

    Attached Files:

    meestadeuce, Feb 6, 2014
    #1
  2. meestadeuce

    meestadeuce Private E-2

    forgot a log:





    Malwarebytes Anti-Malware (Trial) 1.75.0.1300
    www.malwarebytes.org

    Database version: v2014.02.06.10

    Windows 7 x64 NTFS
    Internet Explorer 8.0.7600.16385
    PC :: PC-PC [administrator]

    Protection: Enabled

    2/6/2014 8:42:28 PM
    mbam-log-2014-02-06 (20-42-28).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 236312
    Time elapsed: 3 minute(s), 21 second(s)

    Memory Processes Detected: 2
    C:\Program Files (x86)\Optimizer Pro\OptProReminder.exe (PUP.Optional.OptimizerPro) -> 3912 -> Delete on reboot.
    C:\ProgramData\IBUpdaterService\ibsvc.exe (Adware.InstallBrain) -> 1312 -> Delete on reboot.

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 31
    HKCR\AppID\{35C1605E-438B-4D64-AAB1-8885F097A9B1} (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\TypeLib\{35C1605E-438B-4D64-AAB1-8885F097A9B1} (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\CLSID\{291BCCC1-6890-484a-89D3-318C928DAC1B} (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\esrv.BabylonESrvc.1 (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\esrv.BabylonESrvc (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\CLSID\{B8276A94-891D-453C-9FF3-715C042A2575} (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\b (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\Typelib\{6E8BF012-2C85-4834-B10A-1B31AF173D70} (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCR\Interface\{44C3C1DB-2127-433C-98EC-4C9412B5FC3A} (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{8375D9C8-634F-4ECB-8CF5-C7416BA5D542} (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKLM\SYSTEM\CurrentControlSet\Services\IBUpdaterService (Adware.InstallBrain) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Updater Service (Adware.InstallBrain) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PC Performer_is1 (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0015804.BHO (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0015804.BHO.1 (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0015804.Sandbox (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0015804.Sandbox.1 (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\BabylonToolbar (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\PerformerSoft\PC Performer (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    HKCU\Software\AppDataLow\Software\Crossrider (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
    HKCU\Software\Cr_Installer\15804 (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\BabylonToolbar (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\PerformerSoft\PC Performer (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110111581104} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.
    HKCR\CLSID\{11111111-1111-1111-1111-110111581104} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.
    HKCR\TypeLib\{44444444-4444-4444-4444-440144584404} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.
    HKCR\Interface\{55555555-5555-5555-5555-550155585504} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110111581104} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110111581104} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110111581104} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110111581104} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

    Registry Values Detected: 1
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Optimizer Pro (PUP.Optional.OptimizePro.A) -> Data: C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe -> Quarantined and deleted successfully.

    Registry Data Items Detected: 1
    HKCR\.exe| (Hijacked.exeFile) -> Bad: (ｌ࢏굮) Good: (exefile) -> Quarantined and repaired successfully.

    Folders Detected: 5
    C:\ProgramData\IBUpdaterService (Adware.InstallBrain) -> Delete on reboot.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\Partial Backups (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.

    Files Detected: 60
    C:\Program Files (x86)\Optimizer Pro\OptProReminder.exe (PUP.Optional.OptimizerPro) -> Delete on reboot.
    C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe (PUP.Optional.OptimizePro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.8.3.8\BabylonToolbarsrv.exe (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.8.3.8\BabylonToolbarEng.dll (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
    C:\Users\PC\Local Settings\awi.exe (Trojan.Ransom) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Local\awi.exe (Trojan.Ransom) -> Quarantined and deleted successfully.
    C:\ProgramData\IBUpdaterService\ibsvc.exe (Adware.InstallBrain) -> Delete on reboot.
    C:\ProgramData\IBUpdaterService\repository.xml (Adware.InstallBrain) -> Quarantined and deleted successfully.
    C:\Users\PC\Templates\6o4v7yr6ikfw18072u (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:\ProgramData\6o4v7yr6ikfw18072u (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Local\6o4v7yr6ikfw18072u (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\rcpupdate.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\eng_rcp.dat (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\ExcludeList.rcp (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\log_02-05-2014.log (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\log_02-06-2014.log (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\log_03-05-2013.log (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\log_03-07-2013.log (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\log_03-10-2013.log (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\log_05-31-2013.log (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\results.rcp (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\TempHLList.rcp (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\Partial Backups\00000001.rmx (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Users\PC\AppData\Roaming\PerformerSoft\PC Performer\Partial Backups\00000001.rxb (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\xmllite.dll (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Chinese_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\CleanSchedule.exe (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Danish_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Dutch_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\eng_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Finnish_rcp_fi.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\French_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\German_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\greek_rcp_el.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\install_left_image.bmp (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\isxdl.dll (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Italian_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Japanese_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\korean_rcp_ko.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Norwegian_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\PCPerformer.dll (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\PCPerformer.exe (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\polish_rcp_pl.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\portugese_rcp_pt.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Portuguese_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\russian_rcp_ru.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Spanish_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\Swedish_rcp.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\TraditionalCn_rcp_zh-tw.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\turkish_rcp_tr.ini (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\unins000.dat (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\unins000.exe (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\PC Performer\unins000.msg (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Windows\Tasks\PC Performer_DEFAULT.job (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Optimizer Pro on the Web.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Help.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Optimizer Pro.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Uninstall Optimizer Pro.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Windows\Tasks\PC Performer_UPDATES.job (PUP.Optional.PCPerformer.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\ImageZoom.org\ImageZoom.org.dll (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

    (end)
     
    meestadeuce, Feb 6, 2014
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please remember that ALL logs must be attachments. Inline logs will be trapped by spam filters and we will also delete them. Please attach the log from Malwarebytes and then move on to the below.


    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.8.3.8\bh\BabylonToolbar.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll
    O3 - Toolbar: Babylon Toolbar - {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.8.3.8\BabylonToolbarTlbr.dll
    O4 - HKUS\S-1-5-21-2561354974-3451423845-3955978335-1003\..\Run: [Best Buy pc app] C:\Users\Brook\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms (User 'Brook')
    O4 - .DEFAULT User Startup: Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (User 'Default user')

    After clicking Fix, exit HJT.

    Now uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Babylon toolbar
    Best Buy pc app
    Java(TM) 6 Update 17
    Optimizer Pro v3.0
    Yontoo 1.10.03

    Now install the current version of Sun Java from:

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
explorer.exe

:Files
C:\Program Files (x86)\BabylonToolbar
C:\Program Files (x86)\Yontoo
C:\Users\PC\Desktop\Optimizer Pro.lnk
C:\Program Files (x86)\Optimizer Pro
C:\Users\PC\AppData\Local\Temp\*.*

:Reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    chaslang, Feb 7, 2014
    #3

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