Helping Mom!?

Discussion in 'Malware Help (A Specialist Will Reply)' started by 7KxrxUcwoQNO8rqu1udn, Dec 6, 2012.

  1. 7KxrxUcwoQNO8rqu1udn

    7KxrxUcwoQNO8rqu1udn Private E-2

    I have no idea when and where but she asked me for help today and I just took the CPU home.

    I get some RUNDLL pop up C:\Windows\System32\XXXXXX.dll Access is denied errors on start up and when I try and access the Services or Ad/Remove programs.

    I started off running MalWareBytes before I thought to come here and work the magic. The attached MWB logs are all zipped from before I ran the one from the steps outlined.

    Thanks!!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Out of curiosity, I have to ask why you would make such a long user name that appears just be a bunch of randomly typed letters?

    Is it really XXXXXX.dll or is it something else? No signs of this exist in your logs.




    Based on your logs, it looks like Malwarebytes removed whatever malware you had. However, let me ask the below questions:
    • Did you configure the below proxy settings
    [PROXY IE] HKCU\[...]\Internet Settings : ProxyServer (actsvr.comcastonline.com:8100) -> FOUND
    [PROXY IE] HKLM\[...]\Internet Settings : ProxyServer (hxxp=localhost:7171) -> FOUND
    [PROXY IE] HKLM\[...]\Internet Settings : ProxyEnable (1) -> FOUND

    • Do you know why your MBR (Master Boot Record ) would show as an unknown type?
    • Also there is this unknown partition >>
      Code:
      [B]Partition 4    Unknown           3224 MB   146 GB[/B]
      Sometimes these are not a problem and sometimes they are a symptom of a partition infection. Removing them is sometimes easy, and sometimes very troublesome as it can cause a PC to become unbootable. Do you have everything you need backed up?
    Let's also address a few other minor issues.
    Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Uninstall the below software:
    J2SE Runtime Environment 5.0 Update 3
    Java 2 Runtime Environment, SE v1.4.2_03
    Viewpoint Media Player

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
    O2 - BHO: WeCareReminder - {D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} - C:\Documents and Settings\All Users\Application Data\WeCareReminder\IEHelperv2.5.0.dll
    O3 - Toolbar: Mirar - {DC8D0026-2972-4B15-9887-9348A455FB01} - C:\WINDOWS\system32\winnj77.dll (file missing)
    O4 - HKUS\S-1-5-21-3406765724-888289437-3188365110-1008\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Dennis')
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    After clicking Fix, exit HJT.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\MGlogs.zip
    Make sure you tell me how things are working now and also answer all of my questions.
     
    Last edited: Dec 7, 2012
  3. 7KxrxUcwoQNO8rqu1udn

    7KxrxUcwoQNO8rqu1udn Private E-2

    Paranoia maybe?!? Yes, it is a random string from a password generator.

    No, its system32.dll. I used to get one at start up that I failed to write down. That no longer happens. I get the system32.dll when I try to access Add Remove Programs and System from the Control Panel.

    No, and I doubt my Mom knowingly did any proxy configuration.

    No.

    Yes!

    Done

    J2SE Runtime Environment 5.0 Update 3 - Uninstalled
    Java 2 Runtime Environment, SE v1.4.2_03 - Uninstalled
    Viewpoint Media Player - Uninstalled

    Done - O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
    Done - O2 - BHO: WeCareReminder - {D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} - C:\Documents and Settings\All Users\Application Data\WeCareReminder\IEHelperv2.5.0.dll
    Done - O3 - Toolbar: Mirar - {DC8D0026-2972-4B15-9887-9348A455FB01} - C:\WINDOWS\system32\winnj77.dll (file missing)
    Done - O4 - HKUS\S-1-5-21-3406765724-888289437-3188365110-1008\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Dennis')
    Missing - O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    Missing - O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    Done - O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    The computer is running much faster, but as the logs show the tools still show bad actors. Many files have been quarantined. What do I ultimately do with those?

    Thank you for your help!
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Again I have to ask are you sure about that file name? There is no such file name in your logs. Did you mean rundll32.exe ?
     

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