Hi, a bit in denial!

Discussion in 'Malware Help (A Specialist Will Reply)' started by korinaku, Apr 1, 2010.

  1. korinaku

    korinaku Private E-2

    Hi,

    First post. I just got a malware infection 2 days ago. I followed all your website for basic Malware removal, and when I tried combofix, it could not proceed, and it said I might have virut.

    Now, I hope I don't have that, because it seems I have to reformat.

    Two things, I did a hijack this. Does that help confirm that I have it?

    Secondly, if I do likely have it, how do I backup files safely? I have an AcerOne without a CD drive, and I believe this program can jump into USB? What if I only save word files into USB, is that ok?

    Thanks for your help,

    korinaku!

    Logfile of HijackThis v1.99.1
    Scan saved at 12:27:35 AM, on 4/1/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)

    Edit by chaslang: Inline HJT log removed. READ & RUN ME FIRST. Malware Removal Guide sticky not followed.
     
    Last edited by a moderator: Apr 1, 2010
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    As stated in the READ & RUN ME, you need to continue on and finish trying all tools all the way through to MGtools. Then you need to ATTACH the logs we requested.
     
  3. korinaku

    korinaku Private E-2

    Hi,

    I can't read instructions carefully! Sorry...

    Here are my logs.
    Combofix doesn't work bc of the virut message.
    I got the error 4 message in the mgtools one, although i dloaded the dotnetfx.

    My problems are still the same: symantec still catches viruses (ie infostealer.wowcraft, and others), and some of them need restarting of the computer. I cannot put my computer in hibernate mode.Also, my CPU runs at like 99% these last 2 days, more often than not.

    Thank you for your time.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry to give you the bad news but you will have to do a total clean reinstall.

    I can see the reason for your problems. Your logs show that your Windows Operating system files have become infected by a Virut infection and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possibly become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected. Anything you may have already backed up that is an executable type file (things you downloaded to install programs....etc) are most likely infected and will cause you to be reinfected if you reuse these files.

    Once you backup, you need to format partitions and reinstall Windows and all other software especially your protection software. Then install all updates for all software. DO NOT reinstall from any executable file backups you made while this PC was infected or you will just be reinstalling the infection.
     

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