Hi all. I have a problem

I am new to this forum but not new to forum alltogether. My name is Marlene and though I am fair with computers but I am not familiar with terms or very technical situations like posting logs and things like that.

I have two computers that I believe have virus's. First, my laptop. A few weeks ago it started not wanting to hook up to the internet. I tried running my antivirus (McAfee -paid for) but it would not find the virus. I tried to run Microtrend housecall and it would finish running. I kept getting "housecall has stopped running" I ran Malware bytes and it would find PUPs, I would delete them but they would start running again. Finally, the computer just kept crashing. 2 weeks later I gave up. I set the computer back to factory settings and lost my microsoft office software . When it booted I ran McAfee and it found nothing. However, Malwarebytes was finding PUPs still. I decided to disable McAfee and instal AVAST! It found a trojan but I do not remember the name of it. I cleaned it and the computer seemed to be running fine for a few days. NOw it is crashing and will not even boot unless in safemode. I am at a loss.
Any help would be appreciated
Thanks
Mar

 

I also just realized I have a private message that I need to run a tool. I will run that now.

 

Ok, I'm doing the "read me run me". How do I know if I have more than 1 firewall? Also, I have been getting a message that McAfee firewall is being disabled. It will let me turn it back on that then within seconds i get a pop up that it has been disabled.