Hi and is there any help for vundo.genk?

Hi I am new here and of course it is because I have a trojan virus issue. :crydon't know where and how I got it, was a tough one to defeat, did have to uninstall malwarebytes and reinstall it in order to get the better of it, but I still seem to have some residuals left, any ideas how to clean them all out? It seems to hijack all my spyware/virus protection ware. What a bear, it then proceeds to crash the computer. Takes several reboots, a couple of times had to go to safe start. It still seems to have my AVG, should I uninstall and reinstall it? I keep getting a warning that I should update my windows, which I do everyday when I shutdown my computer, so I don't see why I would be getting the symbol down on my start bar. I ran my McAfee and it caught a few bits, and malwarebytes caught some but I am feeling as though there are still residules, won't let me access my AVG, won't even load. Help....thanks

 

Ok. so here is the issue. When I got vundo, and a mass of others all at once, not sure how I contacted them. The virus alert came up while I was working offline, apparently it was in a file I opened and it was activated. I am really a noob here. I don't know much about computers other than what I have taught myself out of no choice but learning on my own. My normal firewall is McAfee, it is my sytem virus checker. Then at some point I had added AVG and Spybot. Both of which I would run periodically to catch spyware/adware. Then about 4 months ago, I had somehow got infected with a trojanvirus ware fake alert virus, the name of which right now escapes me. I went to your forum here and found the removal instructions to that virus and that included downloading malwarebytes. I ran it, and it totally removed the virus. So because I have limited memory space I removed fairly recently spybot, and a couple of other spyware, and left only AVG and malware and of course my system firewall McAfee.

Now, it seems as though most of the vundo, is gone, but I keep occasionally getting virus alerts, I am not sure if they are residuals from the fake vundo warnings or if they are legitimate. I am not getting the overrides when I run my virus scanners the way I did when I first contacted vundo. It hijacked all the virus systems and that is why I uninstalled and reinstalled, figuring that because it was new the virus wouldn't affect the reinstalled malwarebytes, and AVG. I first ran malware, did a quick scan which caught most of vundo, and they went to quarentine, then I reinstalled AVG and did a deep scan, and it caught winexe something or another viruses and of course several malware and other viruses and adware etc. again these went to quarantine. Then I did once more a full scan in malware, ran McAfee and still kept catching various viruses. So, after all this, I was basically having slow start ups, slow uploads (not sure of the terms I am using here, not comp.lit.) Takes for ever for IE to load, etc. So I do have CCleaner, I run it daily, and its registry fix. Ran those. Still seems sluggish. And I can't get the little icons on the bottom right hand corner to get out of there, AVG is there, Window update, MSoutlook and now the smartde- frag. GRRRR

Now the question is, should I still follow the Windows xp cleaning procedure or not? Will it be moot? I think I have all of the virus out now. But if I do the cleaning procedure, will it help with the slowness? I never seemed to have problems before to the extent I am having now since having got this virus. I also had thought to try a system restore to a point last week and even though I have restore points, when I tried it, it rebooted with a message saying that system restore was unable to take it back to the point selected it had failed, and asked if I wanted to try another. At this point I elected no, not sure as to why it didn't work. I have done this in the past with out a problem. Another question is, I did do the procedure to unhide hidden folders, should I now run my virus detection programs again? and when done should I rehide them? I am really not sure what I should do.

thanks so much for any help, I am really computer stupid, having not learned any computer skills. I am in my 50's and didn't have the luxury of learning skills while in school, before my time, lol. I have had my computer for 3 years, and I must say that never before have I had the trojan virus problems until recently. Its like all of a sudden they are running rampant. I don't do much surfing, I only go to a few sites and they are sites I have always gone to without incident. I don't have a lot of emails either. I don't do blogs, myspace and the likes. The other thing is should I delete the quarantine files in the removal programs?:confused

 

Alright I have done the first part of the Malware removal guide, I have the combofix on the desktop. However the instructions refer to using the xp download boot disks, which I do not have. this computer was built by my daughter's x-boyfriend and he has the original download disks. I tried to figure out how to do what the instructions say about downloading the recovery console from the site, but I am not sure how to do any of what they are talking about at the microsoft recovery center, do I need all the downloads? I have xp professional I again am really not computer savy and am afraid of doing the wrong things here. should I do this with your help or skip? I attached the files of the first part of the removal process...



Also, I don't understand where to download the MGtools.exe., again I am not good at navigating around in the computer, and I don't want to put it where is doesn't belong...