"Hi" email

Discussion in 'Malware Help (A Specialist Will Reply)' started by KATYKATPROD, Dec 11, 2008.

  1. KATYKATPROD

    KATYKATPROD Private E-2

    I received an email from my brother with the subject title "hi". I opened it and it gave me a virus. My computer now has a million popups. Ive downloaded trandmicro, adaware, and ccleaner but nothing is helping. Can some please help me? The email read:

    Heya, how are you doing recently ? I would like to introduce you a very good company which I knew. Their company homepage is XYZ dot COM. They can offer you all kinds of electronical products which you need, such as motorcycles, laptops, mobile phones, digial cameras, TV LCD,xbox, ps3, gps, MP3/4, etc. Please take some time to have a look at it, there must be something you 'd like to purchase.


    What can I do to help my very sick computer? :)
     
    Last edited by a moderator: Dec 11, 2008
    KATYKATPROD, Dec 11, 2008
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide

    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
    TimW, Dec 14, 2008
    #2

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