Hi I really need your help please.

My computer is being really slow today for some reason I don't know.Please can someone help me out here I would really appreciate it as I am computer ignorant and don't know nothing to do with this box infront of me please help I will really appreciate it thanks so much!

 

sorry I forgot to mention I run Avg nightly and update on that daily as well as Ad Aware Se, and Spybot search and destroy I run these every night and update nightly as well.

 

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

 

all the other scans come up with absolutely no viruses.and here is the scan result from Bitedefender can someone please take a look at it thanks so much!

 

I need a current HJT log from normal mode.

 

here is what panda scan found:

 

Please attach a current HJT log also.

 

Here is my HJT log please review it thanks again

 

Your HJT log looks good, I would like you to run CCleaner to clean up cookies and temp files.

What problems are you having?

 

i did the cc cleaner and it cleaned like you said I run that cleaner nightly every day, I just don't understand why my system seemed to be so slow yesterday?
also when i did the panda scan it say 2 spywares what should i do from there and i would like to thank you for all the help you are giving me

 

The Panda detections were nothing more than cookies that CCleaner will remove.

The other's you can remove by deleting the contents of the folder below:

C:\Program Files\Spy Cleaner Platinum\Backup

 

Also, let me point out that you need to update your OS as it appears out dated. Surf in to Windows Updates and get updated and see how things run from there.

 

Ok you are going to find me a total idiot but how would I go about deleting
C:/Program Files/Spycleaner Plantinum/Backup
Do I go into window explorer to do this?

 

Oh Boy! Can you please tell me what OS is and how do I update it? I am using windows 98 SE Thanks againg.

 

Just go into My Computer, C:\, Program Files, Spycleaner Plantinum, Backup and delete anything in this folder.

 

OS stands for "Operating System", in this case yours is Windows 98 SE. By updating your OS I mean go to Windows Updates and install all available updates.

http://windowsupdate.microsoft.com/

 

I am afraid to ask this question but here goes I have never backed up anything how do I do this?Sorry for the silly questions, I am computer moron!

 

I have been running microsoft windows update and everyday it tells me there are no critical updated available any suggestions?

 

We have a article on backing up your computer, see below..

Backing Up Your Computer

 

If it says there are no available updates then you should be ok.

 

do I really need to delete it is it important it is just that backup sounds really complicated and I do not want to mess anything up?

 

When I run windows update it says windows update and windows98 Second Edition(33) can you please tell me what this means?Thanks again,You are a true life saver!

 

Why are you wanting to backup?

 

Not sure, does it say there is available updates under "Critical" or "Software Optional" ??

 

I thought that is what you told me to do,C:/Program Files,Spycleaner Plantinum,Backup and delete anything in this folder is what you told me ?

 

there is critical updates
then the one I told you about
and then Device updates
do You understand?
thanks again!

 

I thought you meant "backup" as in backing up your computer, sorry for the miscommunication.

Yes, I wanted to remove anything in this folder as they are only backups. They are not needed anymore.

 

Okay! Download and Install all available updates. NEVER install any hardware related updates from Microsoft such as drivers.

Anything critical you need to download and install. You will have to reboot between some of the installs but make sure you get them all so you will be secured.

 

is it necessaryto update the different languages from all over the worl that is what the (33) was all about.

 

Ok I hope I did not do anything wrong but I deleted the backup as well as everything else in this file.

 

No, you can skip these.

 

All you needed to delete was the files in the BACKUP folder, nothing else.

 

did I mess anything up by deleting the back up file?

 

If you deleted the contents of the BACKUP folder, you didn't but if you deleted the folder "Spycleaner Plantinum" then you will have to reinstall this program.

 

Actually I deleted the Backupfile and everything that was in it.

 

That should be fine then.

 

Great thanks alot for your help!

 

Hi I really need your help Please! Again you are probably thinking?
I sit here clueless not knowing what to do but I do know that I can turn to you for help!
So anyways here goes my computer started the CounterSpy scan at 2am this morning and it says it has detected 1 spyware problem the name of this spyware is PowerReg Scheduler view all detected locations C:\windows\start menu\programs\start up\powerreg scheduler.exe the level that this is at is Elevated 3 out of 5
Please can someone tell me what to do thank you!

 

Please Please can someone help me out here??????

 

Please help Counter Spy issue!


Hi I really need your help Please!
I sit here clueless not knowing what to do!
So anyways here goes my computer started Counter Spy scan at 2am this morningand it says it has detected 1 spyware problem
The name of this spyware: PowerReg Scheduler
View all detected locations-C:\windows\start menu\programs\start up\powerreg scheduler.exe
The level that this is at is elevated 3 out of 5.
Please can someone tell me what to do???????Thank you!

 

I am very sorry to start another thread I just thought you guys were just ignoring my message that is all

 

I am sorry I thought because I did not come back to this thread that you guys would have assumed that things were ok so forgive my ignorance, maybe I can try to figure this out on my own........sorry for bothering you

 

well, My counterspy trial has expired so how do I go about deleting this??

 

Do I go to windows explorer to delete this??Please be more thorough I am very new to this stupid computer world I am starting to hate this computer stuff

 

I am sorry I don't mean to make you mad or anything have a good day!