Hi, new and need help

Discussion in 'Software' started by NotLookingforTrouble, Feb 15, 2010.

  1. NotLookingforTrouble

    NotLookingforTrouble Private E-2

    Hi,

    I'm not super computer literate as i'm sure most of you are but I can hold my own ( I think). I came on here cos i need help and I'm pretty sure that one or at least a few of you might be able to assist (or at least that's the hope).

    I have a mac and pc laptop. I think my ex has installed keyloggers on them, or has hired hackers to get access to my email, my chats and i recently discovered he has my cell phone logs. I've changed passwords, got new mail accounts and yet he always seems a step ahead of me. I also think he's intercepting my boyfriend's email from getting to me and might even have access to his email acct. Can anyone offer suggestions to dealing with this situation?
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi


    What I would advise is to follow the below and see if our malware experts can find any keyloggers on your PC and then they should be able to give you steps to remove.


    Please read and follow the following READ & RUN ME FIRST. Malware Removal Guide and once finished please start a new thread in the Malware Forum plus a guide on how to attach the logs HOW TO: Attach Items To Your Post

    Just go slow with the steps and make sure you follow the instructions for installing and running, and you should be fine with the guide, it looks more complicated than it actually is at first glance.
     
  3. Noone

    Noone Private E-2

    Your best bet is to backup your data, format your hard drive, install a fresh copy of your OS. That will take care of your software layer. I would then put a BIOS password on the machine to disourage modification of your computer, or better yet install an encryption layer on the partition like TrueCrypt or similar. That will keep him from being able to access your hard drive at all without your password. Malware detectors only go so far. If you have some kind of custom software on your boxes (you said he hired "hackers"?) then this is your safest option.

    As a programmer and security expert, I know I could easily hide a 1-up program on a system where 99.9% of all experts wouldn't find it, I'd just modify an existing driver .inf and have it load as part of one of your device drivers.

    There are also some hardware layer keyloggers out there, so if you are really paranoid, have a hardware technician check out your computer and make sure there aren't any hardware modifications to your PC's keyboard or mainboard.

    Run good anti-malware software.
    Run a good firewall that will show you all your outgoing connections from which application.
    Don't run unknown software or anything you get from facebook or through email.

    Don't store anything on your cellphone, as with bluetooth technology they can be hacked somewhat easily.

    Change your IP address. Sometimes this requires changing the MAC address on the hardware connected directly to your cable/DSL/cell modem.

    Most of all, don't give him access to any of your hardware, keep things physically secure so he can't do anything.
     
    Last edited: Feb 15, 2010
  4. Nedlamar

    Nedlamar MajorGeek

    While I'm not going to give you technical advise I can somewhat understand what you are going through as myself and my g/f went through this.
    One thing as well as the above advise you should do is contact your email provider and tell them your suspictions. They may not give you details of what is going on but if something is happening they will most likely take action.
    You also need to notify the police of all this so it is on record. They will also not be very helpful until there is proof but at least it will be on record.
    Also contact your phone provider and tell them too.

    Keep any emails/text msgs your ex sends you and try not to reply.
     
  5. NotLookingforTrouble

    NotLookingforTrouble Private E-2

    Thanks for the advice - I will definitely be taking your suggestions. I've considered going to the police but i don't have physical evidence, because like i said it's as if he knows my every move and stuff disappears all the time. Maybe i should just file a complaint anyway. Thanks again for the info.
     
  6. Nedlamar

    Nedlamar MajorGeek

    Honestly file the complaint, whether they can do anything or not at least it will be on record should the situation escilate.
    Not to mention if you don't file and something happens he could file and you could end p being in trouble.
    A friend of mine just went through this, she replied to a text msg basically telling her ex to leave her alone (using choice words) the following day she was arrested at work for harrasment becaue HE went to the police.
    Get in there first, cover your bases, don't contact or reply, report and record everything.
    Unfortunately the laws in these areas are very grey and often work against the victim.

    Before I moved in with my g/f her ex would sit outside in his car for hours....pretty freaky and it frightend her, but he had done nothing illegal. Just as an example of the many things that happend.

    Hope you get it all sorted out, I know how it can really get under your skin and in your head.

    Meanwhile, try to live a normal life.
    Bully's often give up when they realze they are not getting the reaction they want.
     

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