1. Samuel T

    Samuel T Private E-2

    Hi placed a post on here lastnight with out reading previous posts, many apologies. I have now run all recommended intial scans etc in safe mode and I am still having problems, popups, infection warnings wrong home browser page etc. Think I have something deep on my machine. All my logs are here and in next thread would be grateful for any assistance.

    Sam
     

    Attached Files:

  2. Samuel T

    Samuel T Private E-2

    Second set of logs.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    You did not empty your Recycle Bin which would mean that CCleaner was not run properly on each user account as requested in step 0. You must empty the Recycle Bin for all user accounts. There is a load of malware hanging around there.

    You have a lot of malware problems! We are going to have to run a few tools additional tools to help get us started on the cleanup.


    I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

    ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

    After completing the above continue on to my next message!
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    After complete the instructions in Message number 3, continue here!!!

    1. Download this file - combofix.exe
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it will produce a log for you. Attach this log to your next reply
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    Now attach the below new logs and tell me how the above steps went.

    1. GetRunKey
    2. ShowNew
    3. HJT
    Make sure you tell me how things are working now!
     

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