Hidden viruses supposedly found by "technician"

Discussion in 'Malware Help (A Specialist Will Reply)' started by FredJara, Aug 16, 2015.

  1. FredJara

    FredJara Private E-2

    I installed a new WiFi modem and my WiFi printer (Brother) wouldn't work. I called what I thought was Brother tech support but is was, as I later found out, a contractor site in India. I allowed them to take control of my computer to "find out the reason" my new WiFi would not connect to the printer. The guy told me I had hundreds of hidden viruses and malware and he could fix it, but it would cost nearly $200 for a one time fix. I terminated the connection. My question, is there a way to scan my computer and see if there are really "hundreds of hidden viruses and malware programs" on my laptop? Thanks.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. FredJara

    FredJara Private E-2

    Thanks. I shall do that. I agree, it was a scam, and I intend to let Brother know that I am not happy.
     
  4. FredJara

    FredJara Private E-2

    By the way, when I suggested doing a complete system restore and wiping my hard drive he told me it wouldn't work as some viruses embed themselves. Is this true or another strike against these guys?
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    They were just trying to sell you something. Although a system restore may not work, it could remove some malware. But I seriously doubt you are infected. Do the scans and I will look at your system. Without trying to sell you anything!! ;)
     
  6. FredJara

    FredJara Private E-2

    On it right now. Thanks for the responses.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Attach the logs when you are ready.
     

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