highjacked internet explorer something blocks majorgeeks

Discussion in 'Malware Help (A Specialist Will Reply)' started by trisha, Feb 27, 2014.

  1. trisha

    trisha Corporal

    this is a friend's computer. on boot to the desktop there was a bunch of popups asking to backup the system.

    I uninstalled a few programs before running the scans. Most programs uninstalled were toolbars and savings malware things.

    Hope that made sense.

    So after uninstalled I went to majorgeeks to get the malware scanners and I was blocked from your site. It said Internet Explorer could not open the site and the action was being aborted. I clicked OK and then the page redirected to the standard Internet Explorer cannot connect to the internet page.

    I installed Firefox and was then able to connect to MajorGeeks.

    Internet Explorer is still cannot access MajorGeeks after the partial clean up. HitMan Pro found many things. Malwarebytes found some things that I was able to remove.

    Logs are attached.
     

    Attached Files:

    trisha, Feb 27, 2014
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not seeing much of anything in your logs. However, rerun Hitman and have it fix everything it finds. Reboot and rescan with Hitman and attach the new log.
     
    TimW, Feb 28, 2014
    #2
  3. trisha

    trisha Corporal

    I had it quarantine the one item it wanted to quarantine. The rest it said to ignore and that is what i did. log is attached. internet explorer is still being blocked from accessing majorgeeks.com
     

    Attached Files:

    trisha, Feb 28, 2014
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to rerun it and remove all of the PUP's.
     
    TimW, Mar 1, 2014
    #4
  5. trisha

    trisha Corporal

    I reran Hitman Pro and had it delete everything it was saying to ignore. I am attaching the latest log.

    Internet Explorer is still being blocked from accessing your site. I am going to try to submit a screenshot of the error message. Don't know if I can submit something like that here.
     

    Attached Files:

    trisha, Mar 1, 2014
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not finding any malware, so lets try a little light cleaning:

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
    TimW, Mar 2, 2014
    #6
  7. trisha

    trisha Corporal

    ran the program. i don't see anything that should be kept. log is attached. didn't clean anything.
     

    Attached Files:

    trisha, Mar 4, 2014
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, you can clean everything. How are things running?
     
    TimW, Mar 5, 2014
    #8
  9. trisha

    trisha Corporal

    I ran the cleaner and cleaned everything. Majorgeeks.com is still being blocked when using Internet Explorer.
     
    trisha, Mar 5, 2014
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Since I can't find any malware in your logs, I suggest you pursue this in the software forum.

    You are not having this issue with other browsers, are you?
     
    TimW, Mar 5, 2014
    #10
  11. trisha

    trisha Corporal

    I just reset the IE settings back to default and now Majorgeeks is not blocked. There is now I think a more serious problem. I tried to run Windows Update and it says the service is not working and you may need to restart the computer. I restarted the computer and met with the same message when I tried to run Windows Update. I checked the services and it says windows update is set to automatic. I have attached a screen shot of the error message. Should i just copy and paste this last entry to the software forum?
     

    Attached Files:

    trisha, Mar 5, 2014
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Pursue that issue in the software forum. They can help you restart the service.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
     
    TimW, Mar 6, 2014
    #12
  13. trisha

    trisha Corporal

    thanks for all your help tim. i was able to restart windows update. the computer had not any updates applied since april 2012. it took hours :cry.

    All is good now. Will do the final steps as suggested.
     
    trisha, Mar 6, 2014
    #13
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Very good to know. ;)
     
    TimW, Mar 6, 2014
    #14

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