Hijack Problem

Please read the announcement and sticky threads. HJT logs should only be posted when requested and then they must be attachments.

Please follow the steps below:

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).


Are you seeing any messages about Smitfraud.c problems?

 

That was why I asked you the below question:

Please complete all steps of the procedures I gave you. Take notes on problems you have but complete all the steps including the HijackThis log at the end.

Did you enable viewing of hidden and system files per the tutorial?

 

If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

Open Control Panel and select Add/Remove Programs look for the below programs and uninstall them if found:
Search Maid
Security IGuard
Virtual Maid

Now exit Add/Remove Programs.

If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the "Open the Misc Tools Section" button on the open page. Then select "Open process manager" on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click "Kill process". Then click yes.
C:\WINDOWS\System32\msole32.exe
C:\WINDOWS\System32\shnlog.exe
C:\WINDOWS\popuper.exe
C:\WINDOWS\System32\intmonp.exe
C:\WINDOWS\System32\intmon.exe
C:\WINDOWS\system32\msmsgs.exe
C:\Windows\System32\helper.exe
C:\Windows\System32\ole32vbs.exe


After killing all the above processes, click "Back".
Then please click "Scan" and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.startsearches.net/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.startsearches.net/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.startsearches.net/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.startsearches.net/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.startsearches.net/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.startsearches.net/search.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.startsearches.net/
F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF} - C:\WINDOWS\System32\hp973E.tmp
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll (file missing)
O4 - HKLM\..\Run: [FastStart] C:\WINDOWS\system32\svcnut.exe home
O4 - HKLM\..\Run: [MsConfigs] C:\Program Files\MsConfigs\MsConfigs.exe


After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\system32\msmsgs.exe
C:\WINDOWS\system32\shnlog.exe
C:\WINDOWS\system32\intmonp.exe
C:\Windows\System32\helper.exe
C:\Windows\System32\ole32vbs.exe
C:\Windows\system32\msole32.exe
C:\WINDOWS\System32\hp973E.tmp
C:\wp.exe
C:\wp.bmp
C:\bsw.exe
C:\Windows\sites.ini
C:\Windows\popuper.exe
C:\WINDOWS\system32\svcnut.exe
C:\Program Files\MsConfigs<--- the whole folder
C:\Program Files\Search Maid<--- the whole folder
C:\Program Files\Security IGuard<--- the whole folder
C:\Program Files\Virtual Maid<--- the whole folder
C:\Windows\System32\Log Files <--- the whole folder


If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

Now reboot in normal mode and continue with the below.

Copy the contents of the Quote Box below to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixwp.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Double-click on the fixwp.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to add to the registry say yes.

Now please download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster

• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program.

Now post a new HJT log. And tell me how things are working.

 

I do not know what you mean by the above. You are supposed to see the system32 folder.

When you say "searching" do you mean Windows search? You should be using Windows Explorer to locate files (make sure viewing of hidden and system files and extensions are enabled per the READ ME).

Try running the whole procedure from safe mode. When you kill the processes, tell me exactly which ones restart. Try killing in a different order.

 

Click Start, Run, and enter c:\windows\system32 and click OK.

Does that open Windows Explorer to the system32 folder?

 

You're welcome.

Your log is clean! So can I assume you are no longer having any problems?

 

You're welcome! You should complete the steps in the below thread to help keep you clean:

How to Protect yourself from malware!