HIJACK this log and issues

Discussion in 'Malware Help (A Specialist Will Reply)' started by cameron99999, Nov 26, 2007.

  1. cameron99999

    cameron99999 Private E-2

    Hi guys i hope you can help,

    firstly ive followed the instructions, tutorial and performed all the scans my PC would allow and let me save. Two i had issues with. The bitdefender would not let me run the scan (i have IE7 installed) and also the AVG, i ran the scan fixed all problems found then i went to save the report but the button was greyed out and therefore ive not been able to attach a copy of results.

    There is a couple of issues i just cant fix and am not sure why its happening.

    1. Everytime i start up my PC my mouse pointer freezes. The only was ive found to fix this is by pressing ctr - alt - del to bring up my task manager then it starts to work fine. Strange.

    2. related to the above issue, once ive opened the task manager i then cannot select anything on the teskbar at the bottom of the desktop, ie the start button or any of teh icons next to the clock, the only way ive managed to get round this for now is my ending the process explorer.exe and then restarting the task.

    Please find attached all logs. Thanks for any help received.
     

    Attached Files:

  2. cameron99999

    cameron99999 Private E-2

    further log.

    Thanks
     

    Attached Files:

  3. cameron99999

    cameron99999 Private E-2

    Reran the AVG test please find log.

    Thanks
    Cameron
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow all steps below and complete them in the order written.

    Please install HijackThis properly. You have it here:

    C:\Documents and Settings\God\Desktop\analyse.exe

    that is exactly where we specified not to put it. Please put it here:

    C:\Program Files\HijackThis\analyse.exe

    Then uninstall the CounterSpy trial program that you installed. We don't need it anymore.

    Also uninstall the below old versions of software:
    Java(TM) SE Runtime Environment 6 Update 1


    Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Download this file - combofix.exe
    1. Double click combofix.exe & follow the prompts.
    2. When finished, it will produce a log ( C:\combofix.txt ) for you. Attach this log to your next reply See: HOW TO: Attach Items To Your Post
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main ATF Cleaner menu to close the program.


    Now attach the below new logs and tell me how the above steps went.

    1. GetRunKey
    2. ShowNew
    3. HJT
    4. the ComboFix log
    Make sure you tell me how things are working now!
     

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