Hijacker virus. Windows XP.

If you have a problem automatically installing the update due to no internet connection or other reason, you can manually download and install the update from here: Malwarebytes' Anti-Malware Database

Also run this:

Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

• Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
• Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
• Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
• Click Start scan
• It will run rather quickly and will notify you of whether anything is found or not.
• Follow the instructions to delete/quarantine if asks you what to do when if finds something.

Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

Attach the two logs.

 

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Fcopy::
C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\explorer.exe | C:\WINDOWS\explorer.exe
C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\winlogon.exe | c:\windows\system32\winlogon.exe

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Double click MGTools.exe again, this time when the option to agree to the Trend Micro Hijackthis license crops up, click "accept" you will have to click accept twice, it's a bug.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from TDSSKiller and the MBAM log.

 

Do not post logs inline like you are doing. It causes general forum clutter and makes a post hard to read.

Simply attach the C:\Mglogs.zip after running combofix and the GetLogs.bat.

 

as stated.

 

No, don't apologise, it was my fault, just do this then:

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this

 

Bear with me, I have not forgotton you, I am having to seek advice and assistance from Chaslang regarding your issues.

 

Don't feel blue. Chaslang will guide us through this. Just sit tight.

 

Run combofix by double clicking it's file and then attach the C:\combofix.txt.

Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some data on it
• Right click on the screen and select > Select All
• Press Control+C
• Open a notepad and press Control+V
• now please ATTACH that report to this thread

 

Did you try to update from Service Pack 2 to Service Pack 3, and had some troubles with it??

I do not know what you mean by this statement.

 

See this

You have Service Pack 2, yet we are seeing signs of files from service pack 3, which lead us to ask you about it. We are trying to find out why, perhaps you started to install SP3 but it crapped out part way through or something?

And why not? :confused

 

Does this mean you installed SP3 or did you just get a notification from Windows Update, that it is available?

 

SystemLook

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  :filefind
  winlogon.exe
  explorer.exe

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Now go to VirusTotal and upload the following files for analysis, report back to me the results.

• C:\WINDOWS\system32\winlogon.exe
• C:\WINDOWS\explorer.exe

Run this:

Using ESET's Online Scanner

Attach the ESETScan.txt to your next reply.

Now download and save this XPsp3bu.exe to your C:\ root folder. You must do this properly. Now run the XPsp2bu.exe program by double clicking on it. You may or may not notice a quick flash of a black window. This is normal. The program runs quickly and just extracts some files we need.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Also attach logs from running SystemLook, post the VirusTotal results, and attach the ESET log,

 

It enables us to replace infected files with valid ones that are appropriate for the SP that you are using, which is SP3

Run Combofix again by double clicking it's icon and attach the resulting C:\combofix.txt

 

Before running Combo, do this, I made an error:

Download and save this XPsp2bu.exe to your C:\ root folder. You must do this properly. Now run the XPsp2bu.exe program by double clicking on it. You may or may not notice a quick flash of a black window. This is normal. The program runs quickly and just extracts some files we need.

 

Hmm, give me some time to think (and sleep LOL) We have to discuss something regarding the infection.

 

Okay, Chaslang sugests that you reboot your computer a few times. Your logs are looking good, but we do wish to see another combofix log from you, so after rebooting a couple, three times, please re-run ComboFix by double clicking it, and attach the resulting log for our reviewal.

 

Looking good, but I am waiting on Chaslang's final say so, see what he thinks.

It likes to infect valid windows files, making sure that finding a replacement for them is hard.

 

Sit tight for now, I have to go to work soon, I want Chaslang's thoughts before I give you final steps.

 

So tell me how things are running because I believe we can wrap up soon

 

Well any remaining issues can be resolved in another forum here at Majorgeeks. For now, in the malware forum, we are done!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!