Hijacks, Crapware, & Trojans- 2 many 2 list

So then could I please see some logs from running each of the programs requested? Those being:

• SUPERantispyware
• Malware Bytes
• Root Repeal
• MGTools

Thanks
Kes13!

 

I had just started to look through your logs when I noticed that you are in the queue to receive help at The TechGuy Forums

You now need to decide where it is you wish to resolve your issues. Here... or TechGuy. Whichever forum you opt to work with, you must leave a note in your thread at the other forum explaining that you do not wish to waste resources by cross posting.

Thanks for your understanding and co-opertaion.
Kes13!

 

1. Please go to add/remove programs and uninstall the following old java:

• Java(TM) 6 Update 5

2. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT

3. Now download The Avenger by Swandog469, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

4.

• Now go to TDSSKiller and Download TDSSKiller.zip to your Desktop
• Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
• Click Start > Run and copy/paste the following bold command into Run box and hit Enter.

"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

• Follow the instructions to type in "delete" when it asks you what to do when if finds something.
• When done, a log file should be created on your C: drive called "TDSSKiller.txt" please attach this log to your next reply.

5. Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

6. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from avenger and TDSSKiller.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Let's try the beta version of ComboFix which is named KittyFix.exe

Download ComboFix from http://download.bleepingcomputer.com/sUBs/Beta/KittyFix.exe and save it to your Desktop.

Note: This is a beta version of combofix and might be unstable but tests done so far have proved it works well

Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer.

• Now Exit/Close/Disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Close any open browsers and any other programs you might have running.
• Double click on kittyfix.exe & follow the prompts.
  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this
• When finished, it will produce a report for you. Please attach the "C:\ComboFix.txt" to your next message.

Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze.

 

We will need to boot to the Recovery Console ( you installed it while you installed ComboFix) to remove this infection.

1. Now boot to the Recovery Console and run the fixmbr to clear a Master Boot Record infection that you have.

You can read the below to help you do this:

http://support.microsoft.com/kb/307654


After running the fixmbr command and boot back to normal mode, continue with the below.

2. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

3. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Could you give us the exact word for word error message that appears?

Also a note regarding System Idle Process:

The system idle process is not a process, more a counter which is displayed in WinTasks used for measuring how much idle time the CPU is having at any particular time. This counter will display how much CPU Resources, as a percentage are 'idle' and available for use. So if you aren't doing much, your System Idle Process will be high

 

What do you mean by that statement? What do you have on the D:\ drive? It is sounding like you are having a hard drive failure. (Kes is at work for the next few day....so please just answer those guestions.

 

As I said, I am just jumping in while Kes is busy. So I haven't looked at all your older attached logs. But when you run both MBAM and SAS, you are checking the box to scan all drives, including the D: partition?

If you have, and nothing was found, then I would start to consider the possibility of a Hard Drive failure ( the clicking or beeping sounds may be the indication of that.)

 

The problem with the D drive is not malware and formatting and reinstalling the C drive will not fix the D drive. Also running malware scans on the D drive will not find or fix anything since it is not malware. And even chkdsk will not fix the problem. You need to backup files on the D drive and then delete the partition, format, and copy your files back. However, this is not topic for the malware forum, you would have to discuss this more in depth in software if you need help.

Final steps below!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Use this instead -

"%userprofile%\Desktop\kittyfix" /uninstall

* Notes: The space between the kittyfix" and the /uninstall, it must be there.