HijackTHIS! help...

R1 -

 

Welcome

We ask that you please follow our procedure here. A HJT log is not the first step. Please follow the TUTORIAL listed below. When asked to post a HJT log it must not be inline but rather a .log or .txt file. Also make sure it is placed in it's own folder and not run from a zipped file. Read the HJT Tutorial before submitting or running it.

This site has alot of good tools for cleaning up your computer. It's very important that the first thing you do is the following:

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal.
If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.

Try this... you may find it's all you need. If not post your results and I am sure one of the PROS can help you. These guys are quite busy, as you can see by the number of posts, so hang in there. Good Luck!!

It is very important that you at least try to do everything in the TUTORIAL. If you still have a problem then do the following:

Please try to turn OFF any applications that are not needed It makes it much easier to look at the HJT log.
Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, INCLUDING YOUR WEB BROWSER, e-mail. Close before running Hijack This!

To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder for example C:\Program Files\HJT