hijackthis

ronfiveo · Jun 15, 2011

I am new here to Major Geeks, so here goes.
a while back my puter was giving me a blue screen telling me that it had to be shutdown to save from damage...at the bottom of the screen it was
showing that it was doing a physical memory dump by a fast count up to 100.
It then restarted. I had to choose the start normally option when the black screen came up. (like shutting it off by using the power switch).
When it came on it then said that it could not boot properly and to insert the install (boot) disk. I only had the "restore disk" I made when I first got the computer 3yrs ago.
It would not "restore" using this disk. It appeared that there was no Vista 32 at all on the hard drive.
This computer is an HP m8000n with an AMD 64x2 Dual Core Processor 6000+ 3.0 gigahertz , a 1Tb hard drive, with 3G of RAM. If any more system information is needed I can supply that as well. It's running Vista 32 Home Premium.

I took it to CompUsa to have a diagnostic done on it and they told me the hard drive (the original one a 500g) was bad. So, I had them put in a new 1Tb drive.
They reinstalled the Vista 32 system and every thing was fine ...for a while.
Now it's back to trying to do the same thing again. So far it has not lost the OS and given me the can't boot black screen...yet.
I now just leave it running with out turning it off or restarting.....

I have run Hijackthis but don't know what the log means or what to do with it...

Any help you guys can give me will be greatly appreciated.
Thanks, Ron

TimW · Jun 15, 2011

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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hijackthis

ronfiveo Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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hijackthis

ronfiveo Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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