Home Page Hijack

Hi

What security software do you have installed? ....... if you have Spybot S&D installed then try the below;

Spybot has an option that locks and prevents your home page from being changed. To see if this is the case, Run Spybot then click > Mode > Advanced Mode > Tools > IE Tweaks. There are three options on Spybot's IE tweaks menu,

• Lock Hosts file read-only as protection against hijackers
• Lock IE start page setting against user changes (current user)
• Lock IE control panel against opening from within IE (current user)

If the Lock IE start page setting against user changes (current user) is checked, uncheck it and see if you can change your home page?

Also check any of your other security applications for a similar menu listing.


If those options are not the case then its possible that malware could be the cause and in that case please run the below.


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!