homepage has changed ?

Discussion in 'Malware Help (A Specialist Will Reply)' started by Shenandoah_nz, Feb 11, 2007.

  1. Shenandoah_nz

    Shenandoah_nz Private E-2

    Hi there, my neighbours computer homepage has changed, each time they go to open up internet explorer itgoes to esafelypage.com. I have searched the internet for information on how to remove it but cannot find anything. Run nod32, adaware, spybot and they all come up with nothing. Has anyone else had this problem or no how to remove it? any help would be appreciated
    THey are running windows XP.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    As with many of these hijacks its not just the homepage that will be changed but most likely they will have a few other malwares installed aswell, so best and most thorough way to remove malware is to start with the below, and attach all the logs as listed, then one of our malware experts will guide you removing anything thats left.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. Shenandoah_nz

    Shenandoah_nz Private E-2

    hi again i forgot to do all the steps so ill be back shorty with all the files.
     

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