Hotbar Help Please!!

My wife installed this stupid Hotbar program on her work computer and now she is worried that she is going to get fired because of it. She says she uninstalled the the program but upon restart she started getting these error messages about components of the program missing and that Hotbar may not work properly. It gives you a choice to answer yes or no and both options do nothing except make the message go away. This does not appear to be affecting any usability on the computer but is very annoying and she is afraid that the boss is going to start the computer up one day and see the message and say "what the #@&*!" So, I went to her office and four hours later the messages are still coming up upon start up. I did the regedit thing and deleted all traces of Hotbar that I could find. I also ran Spybot ver. 1.3, Ad-aware, etc. Nothing seems to make it go away! Help!!!

 

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs. TIP: Create a folder on your C:\ drive for the tools/utilities you will need to use. For example: Navigate to your Program Files directory, right click on a blank spot in the window > choose New > Folder. Name this folder Spyware Tools. Now you can save the needed tools to this folder and if you prefer, create sub-folders named for each individual utility.

NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


After doing ALL of the above if you still have a problem:

Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an ATTACHMENT.
All instructions are covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting


Now post a Hijack This log as an ATTACHMENT to your message (Do NOT copy/paste the log into your post). Please close unnecessary running programs before you run HijackThis. You must close each of the following: your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc.

DO NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

To Repeat: Please be sure to reply in this thread if you need further assistance or have any questions. Someone WILL be along to help you as soon as they can. You can help us help you by following the above instructions and providing detailed information as to the difficulties you are having and/or continuing to have after you have completed the Basic Spyware, Trojan And Virus Removal tutorial. Just telling us you followed the tutorial does not give us enough information. You need to let us know the results...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

We all recognize that if you are here asking for help you are probably frustrated and maybe even angry that your computer has been taken over by some malicious program. Rest assured, we want to help you but that we get frustrated too when we are not given the requested information or when instructions are not followed. Don't be afraid to ask for additional help if you don't understand something! There is no such thing as a dumb question and we do not expect everyone who comes here to have vast computer knowledge, however you will be more educated and better prepared to prevent re-infestation when you leave here!

Good luck!

 

In case anyone is interested, I fixed this problem by downloading SpySweeper 30 day trial. It was the only thing I could find that actually found Hotbar after a scan. This program is great and I would highly recommend it. I did follow the advice of the sticky thread and checked my registry, temp files, history, etc. Thanks for the help.

 

If you would like you can attach a current HJT log to confirm your clean. Most of the time other infections appear as well. Some of these infections take more than just scanning with a program. Its up to you