hotmail help

again i need help,my hotmail email account seems to be hacked,i even tried to change my password and to no avail,every time i log in to view my emails a box comes up with a name like strph saying hi or something,they have changed alot of my personal gaming details accounts etc,anyways here we go,if ive done something wrong sorry im a noob

 

Hi,

Please attach C:\MGlogs.zip

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Your other logs don't show any signs of infection but I will review your others when you attach them. Unfortunately many e-mail accounts that get hacked do not even involve the victim of having malware on their computer.

Here is an article by Brian Krebs which explains it better and in detail: http://krebsonsecurity.com/2012/06/how-companies-can-beef-up-password-security/

 

is this what you want???

 

Yes

 

Your logs are clean, eddie17

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If you are not having any other malware related problems, it is time to do our final steps:

• Any programs we had you download and/or install can be removed at this time.
• If we had you download and run ComboFix, here is how to uninstall it:
  • Press and hold the Windows key http://i1106.photobucket.com/albums/h363/debojyotidas/Windows_Logo_key.gif and then press the letter R on your keyboard.
  • This opens the Run dialog box.
  • Copy and paste the below text inside the text-field:
    • "%userprofile%\desktop\ComboFix" /uninstall
  • Now press ENTER
  • ComboFix will extract its files one last time and you should receive a notification that ComboFix has been uninstalled shortly after.
• You can re-enable your Disk Emulation software at this time via DeFogger.
• If we had you create or download a registry patch or "fix" script, these can be deleted at this time.
• Go into the C:\MGtools folder and run the MGclean.bat file to remove additional traces of our tools.
• Now we will toggle System Restore to remove any infected system restore points.
  • Read this: How to Disable And Enable System Restore
• Lastly, here is a guide to protect you from future infections: How to Protect yourself from malware!
• Be safe

 

again many thanks,not to sure where to go from here thou

 

I would start here: Forgotten password or other sign-in problems