Hotmail sends spam

Cran · Oct 9, 2008

Hi Guys, I'm not even sure this is the right place to post this thread but I need your help with this issue.

It seems my hotmail account is sending spam to my contacts, I noticed it because I received bounced messages and when i checked my sent items folder i found out the mails were there and I assure you I never wrote them.

Is it possible that is some kind of malware or someone else using my account?
How could I rule out any of this options to find out what is going on with my account?

Thanks for your help.

chaslang · Oct 9, 2008

Some malware infections can cause spamming.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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Hotmail sends spam

Cran Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member