How do I start antimalware program from disk?

animalfriend · Aug 23, 2008

My desktop became infected with Virtumonde two days ago. I have the blue screen with "Warning!" box. The computer locks up as soon as the screen appears, so I'm unable to connect to the internet. I can get into safe mode, but I can't connect (even in safe mode with networking).

I've been using my laptop to try to find a solution. One web site suggested I run SUPERAntiSpyware, so I downloaded it to the laptop, got the updates, and then copied it to a CD and loaded it on my desktop. I was able to run it in safe mode and it removed some threats, but when I turned the computer back on, nothing had changed.

I then downloaded Malwarebytes' Anti-Malware and did the same thing, but I can't get it to boot from the disk. I saved it to my Program Files folder, but I still can't get it to install. I've tried opening the file using My Computer and clicking on each icon (which is how I got the other one to work), but none of them install or run the program. I also tried Start-Run-select folder-and then tried each option, but to no avail. Is there a specific way to install and run the program once I've copied it on a CD? (Probably a dumb question that shows how far in over my head I am with this.)

Alternatively, is there a better approach to removing Virtumonde? I tried to use a Restore point, but there aren't any stored (not sure why not, as it's turned on).

I'm pulling my hair out here and any help would be enormously appreciated.

Thank you for your time.
Cindy

chaslang · Aug 23, 2008

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions. Make sure you read all of our instructions for installing and running programs in detail as we have often have special instructions about renaming files so they will run.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

animalfriend · Aug 27, 2008

I've been making my way through the suggested steps and I'm stuck on Combofix - or rather, Combofix is stuck. Everything seemed to be running okay; it went through each of its tests, but I now have a blue screen reading:

"Rebooting Windows...Please wait"

It's been that way for 10 minutes. There's also a small yellow box in the lower right corner that says: VFind.exe - Corrupt File The file or directory C:\$Mft is corrupt and unreadable. Please run the Chkdsk utility.

I'm not sure what to do now.

Thanks for your time.
Cindy

chaslang · Aug 29, 2008

Just skip ComboFix for now but you should run chkdsk as suggested since it sounds like you have some non-malware issues related to your file system. See the below if you don't know how to use chkdsk:

http://support.microsoft.com/kb/315265

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How do I start antimalware program from disk?

animalfriend Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

animalfriend Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member