How to remove Claro Search Tool/Win32 Heur & possibly more

You must uninstall either avg 2013 or Microsoft Security Essentials immediately.

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

Please disable Spybot's TeaTimer.

How to disable Spybot's TeaTimer


Browser Manager <--- Uninstall this junk.

Re run Hitman and have it delete Potential Unwanted Programs


http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate this 1 detection:

• [APPINIT][SUSP PATH] HKLM\[...]\Windows : AppInit_DLLs (c:\ProgramData\Browser Manager\2.5.976.107\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\mngr.dll ) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.

and the same for items on file/folder tab:

• [ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$6f716a2dd381e99277a073eaa918c251\@ --> FOUND
• [ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$6f716a2dd381e99277a073eaa918c251\U --> FOUND
• [ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-443474756-47836419-3101542513-1000\$6f716a2dd381e99277a073eaa918c251\U --> FOUND
• [ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$6f716a2dd381e99277a073eaa918c251\L --> FOUND
• [ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-443474756-47836419-3101542513-1000\$6f716a2dd381e99277a073eaa918c251\L --> FOUND

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.




Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.claro-search.com/?affID=...HP_ss&mntrId=b4a92c98000000000000001d6012c464
• R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
• O2 - BHO: Claro LTD Helper Object - {000F18F2-09EB-4A59-82B2-5AE4184C39C3} - C:\Program Files\Claro LTD\claro\1.8.3.10\bh\claro.dll
• O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - (no file)
• O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
• O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo\YontooIEClient.dll
• O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
• O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
• O3 - Toolbar: Claro LTD Toolbar - {9E131A93-EED7-4BEB-B015-A0ADB30B5646} - C:\Program Files\Claro LTD\claro\1.8.3.10\claroTlbr.dll
• O3 - Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
• O4 - HKLM\..\RunOnce: [4558F1DF-E7FA-4C32-80A0-C6EDA46C93A0] cmd.exe /C start /D "C:\Users\Will\AppData\Local\Temp" /B 4558F1DF-E7FA-4C32-80A0-C6EDA46C93A0.exe -postboot
• O4 - HKCU\..\Run: [Google] "xidpwooedd.exe"
• O15 - Trusted Zone: *.agentware.net
• O15 - Trusted Zone: *.cibt.com
• O15 - Trusted Zone: *.etraveladisories.com
• O15 - Trusted Zone: *.getthere.com
• O15 - Trusted Zone: *.onthesnow.com
• O15 - Trusted Zone: *.pathlore.net
• O15 - Trusted Zone: *.portpromotions.com
• O15 - Trusted Zone: *.sabre.com
• O15 - Trusted Zone: *.sabreconsolidator.com
• O15 - Trusted Zone: *.softvoyage.com
• O15 - Trusted Zone: *.theluggageclub.com
• O15 - Trusted Zone: *.travelpn.com
• O15 - Trusted Zone: *.travisa.com
• O15 - Trusted Zone: *.vacationstudio.net
• O15 - Trusted Zone: *.vaxvacationaccess.com
• O15 - Trusted Zone: *.virtuallythere.com
• O15 - Trusted Zone: *.vtitin.com
• O15 - Trusted Zone: *.wcities.com
• O15 - Trusted Zone: *.wctravel.com
• O15 - Trusted Zone: *.wellwishers.com
• O15 - Trusted Zone: *.whatsonwhen.com
• O15 - Trusted Zone: *.worktopia.com
• O20 - AppInit_DLLs: c:\progra~2\browse~1\25976~1.107\{c16c1~1\mngr.dll
• O23 - Service: Browser Manager - Unknown owner - C:\ProgramData\Browser Manager\2.5.976.107\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\mngr.exe

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix exit HJT.


Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:Files
C:\Program Files\Mozilla Firefox\searchplugins\babylon.xml
C:\Users\Will\AppData\Roaming\Microsoft\Windows\Templates\ubu1g06qna22xo0d6g4fsrfg2do
C:\Users\Will\AppData\Roaming\Claro
C:\Users\Will\AppData\Roaming\Babylon
C:\Users\Will\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Browser Manager
C:\ProgramData\Babylon
C:\ProgramData\Browser Manager
C:\Program Files\Claro LTD
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RAC39C4.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RAC581D.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RAC7020.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RAC9869.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RACE541.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\RACF2B7.tmp

:reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Google"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\RunOnce]
"4558F1DF-E7FA-4C32-80A0-C6EDA46C93A0"=-
[HKEY_USERS\S-1-5-21-443474756-47836419-3101542513-1000\Software\Microsoft\Windows\CurrentVersion\run]
"Google"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{4F18B630-25B2-4079-9AD2-5AFCC5CD8A24}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{4F18B630-25B2-4079-9AD2-5AFCC5CD8A24}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



Please give Ccleaner a run, not the registry scanner, just the cleaner itself to be rid of temp files.

Re run RogueKiller, just a scan and attach new log.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

You are most welcome, and in my opinion you didn't mess up anything.

You did not do this though:

Now the logs look clean. Are you ready for me to post final steps?

 

Try the Networking Forum.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

No problem! Happy Holidays!