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How to remove Zinio Reader

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by nomadd, Apr 7, 2005.

  1. nomadd

    nomadd Private E-2

    I am tring to remove a program from my sister's computer called Zinio Reader and every time I try to remove the program, I get this error:

    >SetupDLL\SetuDLL.cpp (462)
    PAPP: Zinio Reader
    PVENDOR: Zinio System, Inc. (http://www.Zinio.com)
    @Windows XP Service Pack 2 (2600) bt_other 0.64

    Then when I press ok, I get this error:

    InstallShield Wizard
    Setup has experienced an error
    Please do the following;
    -Close any running programs
    -Empty your temporary folder
    -Check your Internet connection (Internet-based Setups)
    Then try to run the Setup again
    Error code: -5001

    Now I have done everything that is stated in the "READ ME FIRST BEFORE ASING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal" thread and this error is still popping up.

    I started fixing my sisters computer because she was having two errors. The first one is this Zino program, every time she turns on the computer it tells her that she some program needs to send an error report (Zinio Reader) and the other problem is that every time she logs onto her bank web site it says that she has encountered an error and then closes down the program.

    Thanks for any help

  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    This sounds more like a Software issue but just to confirm your computer is clean.

    [​IMG] Download HijackThis 1.99.1

    [​IMG] Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    [​IMG] Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

    [​IMG]Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    [​IMG]Run HijackThis and save your log file.

    [​IMG] Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

    [​IMG]Need help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting
  3. nomadd

    nomadd Private E-2

    That is not suppose to be a smiley face it is D :
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Sill awaiting your HJT log.:)
  5. nomadd

    nomadd Private E-2

    I will post the HJT log later today.
  6. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

  7. nomadd

    nomadd Private E-2

    Ok, here is the HJT Log

    Attached Files:

  8. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Are you familiar with TrueAssistant?

    Download LSP-Fix

    After download is complete, Run LSP-Fix

    Check the Box labeled "I know what I'm doing" and then click on the ypclsp.dll file (in the “Keep” section) to select it.

    Then, Select the >> button to move ypclsp.dll into the Remove section.

    Now, click the Finish Button. When the Repair Summary box appears, click OK.

    (Note: If the file ypclsp.dll is already in the remove section, then just click FINISH.)

    Now scan with HijackThis and Check the Boxes for the following:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm

    O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe

    Run CCleaner

    Reboot, Scan with HijackThis and attach the new log.
  9. nomadd

    nomadd Private E-2

    ok, here is the new HJT log
  10. nomadd

    nomadd Private E-2

    oops, didn't link.

    Attached Files:

  11. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Scan with HJT and have it fix the below entry:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm

    Your log is clean!

    Are you having any further problems?
  12. nomadd

    nomadd Private E-2

    No futher problems with this computer. Thanks for the help
  13. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

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