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HP Customer participation program removal?

Discussion in 'Software' started by Grumbles, Dec 17, 2007.

  1. Grumbles

    Grumbles Bamboozled Geek

    I recently bought the HP Photosmart C5280 All in one printer-scanner-copier
    and noticed that the recommended installation has included a program called:

    HP customer participation programme 9.0, which is 212mb in size! I tried to remove it in Add or remove Programs (I use WinXP desktop), but the following message appears:
    Removal of these programmes is NOT recommended if you are going to continue to use any of the following devices with this computer - HP Photosmart All-in-one. I cancelled the action at this point.

    Does anyone know how to remove the HP customer programme without affecting the printer?

  2. musksnipe

    musksnipe Guest

    Hey G, I found this quote by an MS MVP.
    This is the link to that page. http://www.msblog.org/index.php/200...ipation-program-software-causing-memory-leak/

    If I remember correctly, and who knows if I do, LOL I had the same program when I had my PhotoSmart camera. It seems like I uninstalled it.
    You can always uninstall it, test your All-in-One, and if you are having problems with it, you can always re-install it with the software that came with it. (I hope you aren't one of those who loses their software discs);)
    When and if you do re-install it, see if there is a custom set-up that allows you to exclude the Participation Program.
  3. Grumbles

    Grumbles Bamboozled Geek

    Thanks M
    It was very kind of you to gather this information from MVP.
    I shall remove it safely in the knowledge that I have got the
    original installation disc, should the operation make my printer
    less effective.

  4. swannie

    swannie Private E-2

    I know it's a bit late to ask but did you remove this program and did it or did it not adversely affect your all-in-one?

    I'd like to remove it but would like someone's advice.


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