Hp Envy X360. Problems...wont Restart. Touchscreen Not Working. Others

Hi there,

My HP Envy X360 started causing some problems a few weeks ago. These were:

1... Computer does not restart. It does shut down.

2. Takes a long time to power up once it has been shut down.

3. The Touchscreen is not working.

4. Since some time back my sound has been muffled. I usually fixed it by re-installing the audio driver. However now that other problems have happened, i suspect the audio issue might also stem from something else.

In addition a few days ago, I gave the PC to a service guy. He reformatted the original windows 10 I had, which was HP installed. So now I have some other version of Windows 10.

Device name DESKTOP-NQ41P1J
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
Installed RAM 12.0 GB (11.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 21H1
Installed on ‎11/‎17/‎2021
OS build 19043.1348
Experience Windows Feature Experience Pack 120.2212.3920.0


please note touch display has always been available since when I bought the PC.

Please advise. Thanks.