I am just a Mess

Discussion in 'Malware Help (A Specialist Will Reply)' started by dumdum12345, Dec 14, 2005.

  1. dumdum12345

    dumdum12345 Private E-2

    i already did all the steps that i was told to do, loaded all the tools to get rid of stuff and did the online scans i have attatched the two online scan logs and the hijackthis log.

    thank you very much for all your help in advance.
     

    Attached Files:

  2. dumdum12345

    dumdum12345 Private E-2

    couldn't fit everything on one message
    i have a kapersky log also but it will not fit, the .txt is 520kb which exceeds the .txt limit and .log limit

    thank you
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What are your current problems? I do see somethings but I want to know what problems you are currently having.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Did you make the fix to Spybot's All products bug per the directions in the READ ME? If so, try the fix again. It seems to have ignored the newdotnet infection.

    Also did you do step 0 (zero). You have items that should have been uninstalled.

    WhenUSave
    New.net Startup
    WinTools
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You also have Kazaa install! Possible the root cause of many of your problems.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You appear to be way out of date with your Windows Updates. After we fix your current problems you must get updated.

    Look in Add/Remove programs for any of the below and uninstall if found:
    BestOffers or BestOffers Shopping BHO or ActivShop or e-zshopper
    CC2KUI or Comet Cursor Plus
    DownloadWare
    Kazaa
    MediaLoads or MediaLoads Installer
    NewDotNet
    WhenUsave or WhenU
    WinTools

    I would also suggest running this tool: KazaaBegone

    Some items I mention below may no longer be found after doing the above. Just continue with all steps!

    If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
    For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
    O2 - BHO: BestOffers Shopping BHO - {F5DE8ADB-4A69-4e56-96AB-823171C8E9D8} - C:\PROGRAM FILES\TBONAS\TBONLCHR.DLL
    O3 - Toolbar: BestOffers Shopping v1.20 - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - C:\PROGRAM FILES\TBONAS\TBONLCHR.DLL
    O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE
    O4 - HKLM\..\Run: [KAZAA] C:\PROGRAM FILES\KAZAA\KAZAA.EXE /SYSTRAY
    O4 - HKLM\..\Run: [MediaLoads Installer] "C:\Program Files\DownloadWare\dw.exe" /H
    O4 - HKLM\..\Run: [CC2KUI] C:\PROGRA~1\COMET\BIN\CSTRAY.EXE
    O4 - HKLM\..\Run: [DownloadWare] "[ProgramFiles]\DownloadWare\dw.exe" /H
    O4 - HKLM\..\Run: [WhenUSave] C:\PROGRA~1\SAVE\Save.exe
    O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup
    O4 - HKLM\..\RunServices: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O15 - Trusted Zone: *.media-motor.net
    O15 - Trusted Zone: *.popuppers.com

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete:
    C:\Program Files\TBONAS <--- the whole folder
    C:\Program Files\Common Files\WINTOOLS <--- the whole folder
    C:\Program Files\KAZAA <--- the whole folder
    C:\Program Files\DownloadWare <--- the whole folder
    C:\Program Files\COMET <--- the whole folder
    C:\Program Files\SAVE <--- the whole folder
    C:\Program Files\NEWDOT~1 <--- the whole folder

    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

    Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

    Now we need to Reset Web Settings:
    1) If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2) Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3) If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

    Now reboot in normal mode and post a new HJT log. And tell us how things are working.
     
    Last edited: Dec 14, 2005
  7. dumdum12345

    dumdum12345 Private E-2

    ok i did all the updates and followed all the directions that you gave me. i was not able to change the homepage it keeps changing to peoplepc.com/websearch.

    i have attatched the hjt log file
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It would have been better to have waited until all malware was removed (as stated) before updating.

    What do you want you home page to be? If you try to reset it, you have to allow the change to occur. You have Spy Sweeper installed. Programs like this will normally popup and tell you about the change being made. If you do not okay the change it will obviously not be made.

    Oops! I was think of a different name than peoplepc. We need to fix that baddie.
     
  9. dumdum12345

    dumdum12345 Private E-2

    i waited till the end to make the homepage change but i changes back when i open the internet.

    i was trying to change it to www.majorgeeks.com

    do i have any more maleware or spyware on my computer?

    thank you very much for all your help i really appreciate it.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I guess you missed the last line that I added to the previous message!

    Here is the fix.

    First look in Add/Remove programs and uninstall the below if found:
    PeoplePC or PeoplePal Toolbar

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.peoplepc.com/websearch
    O2 - BHO: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - C:\PROGRAM FILES\PEOPLEPC\TOOLBAR\PPCTOOLBAR.DLL
    O3 - Toolbar: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - C:\PROGRAM FILES\PEOPLEPC\TOOLBAR\PPCTOOLBAR.DLL
    O16 - DPF: {3B02AAA2-327C-40ED-A849-4BE819AE5385} (ImgSizer Control) - file://C:\WINDOWS\TEMP\~DlfnTmp0\imgSizer.ocx

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete
    C:\PROGRAM FILES\PEOPLEPC <--- the whole folder

    Now we need to Reset Web Settings:
    1) If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2) Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3) If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

    Now reboot in normal mode and post a new HJT log. And tell us how things are working.
     
  11. dumdum12345

    dumdum12345 Private E-2

    ok, one question, what is peoplepc it my dialup provider. do i still do the steps that you told me to do?

    sorry for being so dumb.
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well that was why I at first ignored it but see the below, links about it.

    http://vil.nai.com/vil/content/v_136377.htm
    http://www.castlecops.com/tk1272-PPCToolbar_dll.html
    http://www.spywaredata.com/spyware/malware/ppctoolbar.dll.php

    However obviously PeoplePC denies any problems:
    http://home.peoplepc.com/peoplepal/faq.asp#spyware

    My opionion:
    - You don't need the toolbar anyway but you are the one that should really decide if you use the features on it.
    - And who are they to choose your home page
     
  13. dumdum12345

    dumdum12345 Private E-2

    hello chasland,

    sorry i got a little ill and i have not been on my computer.

    everything seems to be working fine the only problem that i am having is that sometimes my computer starts up and makes it as far as the taskbar showing up and then it stays frozen there. the only wierd thing is that the computer is not frozen. i am still able to move the mouse but i cant do any functions. it will stay like that untill i restart it once or twice and then i will come back fine. it tends to do it more consistantly when i unplug the computer for a little while and then plug it back in.

    any suggestions?

    thank you very much
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What do you mean by the above? Are you shutting of the computer by pulling the power plug?

    Or do you mean if your PC has been unplugged completely while shutdown that you have more problems at power up? Is the battery for your System BIOS okay? Do you get messages about checksum errors or about setup needing to be run? Is your Clock loosing time & date?

    Either way I do not believe your issues are malware related.
     
  15. dumdum12345

    dumdum12345 Private E-2

    i was saying that i have the computer shutdown (no wires disconnected) and the bios and cmos are fine clock ok and no errors coming up. i had a feeling that is was not malware but do you have any idea what it might be. if not i still want to say thank you for all the help that you have given me so far.
     
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you only try booting into safe mode, does it show any of these problems.

    And when it is frozen how long are you waiting before you decide to reboot it. With antivirus, antispyware, and firewall programs loading at startup (all required) it will sometime cause some temporary appearance of freezing.
     

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