I Can't Do The Read Me First Thread, Computer Won't Let Me.

Discussion in 'Malware Help (A Specialist Will Reply)' started by ulrichburke, Feb 21, 2019.

  1. ulrichburke

    ulrichburke Private E-2

    Dear Geek-team.

    I clicked on your link to AdwCleaner and downloaded it from Bleeping Computer, where the link took me. When I tried installing it, I got..."This application has failed to start because dwmapi.dll was not found. Re-installing the application may fix this problem."

    I don't know what dwmapi.dll IS and as I can't attach the AdwCleaner logs, you're not gonna want to help me, are you? No chance at all you could tell me what dwmapi.dll is, how to re-install it (I don't want to have to reinstall Windows and lose everything I've worked on for ages, don't have a massive backup disc to use ATM) I've tried reinstalling ADWcleaner like it suggests but I hit that error message every time.

    What do I do now? Please don't give up on me because I can't attach the logs because the software won't run.

    I'm using XP SP3 on a Foxconn 1 Motherboard.

    Yours hopefully

    Chris.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    ADWCleaner doesn't run on XP.

    Please download ComboFix to your desktop. Turn off any AV software you have before you run it. Attach the log when finished. Do not do anything while it is running or it may stall the program.
     

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