I followed the instructions but still have problems

Hi, i followed the instructions to clean my computer but i still get all sorts of popups and my infection alert keeps saying that i have a Win32.BettInet.AR infection in like 10 different places and they keep compiling and i keep getting popups and advertisment shortcuts on my desktop. Can someone help? Thanks.

 

http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

this is the log after i used the HJT analysis and fixed the nasty stuff, but it seems to be back

 

Let me warn you about the online HJT log analyzers. They are NOT 100% accurate and do detect legit items and bad entries, so be careful when using these.

 

You have multiple issues, this will take some time but can be done.

Please look in Add or Remove Programs for the following and Uninstall them if found:

SurfSideKick 3

Vbouncer or Virtual Bouncer

oaru

WeatherBug

Ewido <-- This will block parts of my fixes, thats why it needs to be uninstalled!


Download the following items:

Pocket KillBox

L2MeFix Tool

Generic Detection Tool - NT/2000/XP

NOW:
Please move the L2MeFix Tool to your Desktop and DoubleClick l2mfix.exe. Click the Install button to extract the files and follow the prompts, then open the newly added l2mfix Folder on your Desktop. DoubleClick l2mfix.bat and type 2 and ENTER to select option #2 for Run Fix. Then, press any key to Reboot your machine.
Your computer will go crazy for a bit, but just let it run. It should eventually spit out a log in Notepad. Please attach that log along with a fresh HJT log.

Please don't run any other files in the L2MFix folder.

 

here you go

 

It appears you did not uninstall the requested programs, please do so before we continue.

Also, before we continue you must close ALL programs that isnt required.

• C:\WINDOWS\system32\NOTEPAD.EXE

Next, I need 3 logs. You will have to make 2 post but its ok.

Unzip the Generic Detection Tool to a safe folder of your choice and run "find.bat" - Allow it as much time as it needs to run. You may get an error message of "File Not Found," but just let it go.

The tool should generate a long text file. Attach this log as an attachment to your post.

1 - Please EXTRACT all files from Qoologic Tool to its own folder - C:\Program Files\QoologicFinder . Then, DoubleClick Find-Qoologic.bat to run the tool. It should produce a log - Please attach that with your next post!

2 - Please EXTRACT all the files form RKFiles Tool to its own folder named C:\Program Files\RKTOOL. Then, Please boot to SAFE MODE and DoubleClick rkfiles.bat to run the tool. Let it run and then, when it finishes, look for a log at C:\Log.txt and please attach that log.


Now come back here and post all 3 logs as attachments.

 

here are the generic detection and qoologic logs

 

And the RKTool log

 

First, reboot into Safe Mode with the viewing of hidden files and folders enabled per the tutorial.

Now, Navigate to and delete the following folders:

C:\WINDOWS\System32\vidctrl

C:\WINDOWS\System32\nsvsvc

C:\Program Files\SurfSideKick 3

C:\Program Files\Vbouncer

C:\Program Files\oaru

C:\Program Files\AWS

C:\WINDOWS\System32\m?config.exe
This is a file, the ? represents a unprintable character. Manually locate this file and delete when found.


After you have removed the above file/folders procede with the next step!

Copy the contents of the Quote Box below to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file VX2FIX.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.)

Double-click on the VX2FIX.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to merge, click YES!


Locate PocketKillbox
(Procede with this step even if they do not show in blue)

Now, Copy and Paste C:\WINDOWS\dsr.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\islteqbfrw.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\Nail.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\ru.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\AUNPS2.DLL into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\kckbedo.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\system32\vnnbth.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click YES and allow your PC to reboot.

• If you get an error message about Pending Operations, just reboot your computer manually.

After you have completed ALL of the above, reboot to normal mode and attach a fresh HJT log.

 

I didn't find Vbouncer or surfsidekick 3 in the location you posted but i did find vbouncer and also vidctrl here:

C:\Documents and Settings\All Users\Application data

I could not find surfsidekick anywhere though

also i didn't find the file m?config.exe but i did find a msconfig.exe; is that the same?

I have deleted vidctrl, nsvsvc, oaru, and AWS from the location you posted

 

Delete those folders!

If that file is in the System32 folder then delete it.

 

alright, got it all done here is the log

 

Download the following file, after download is complete run the uninstaller. When uninstall is complete reboot and post a new HJT log.

Download Uninstaller

 

here you go

 

Something didnt go right because the entry below should be gone from your log. Download the file again, reboot into Safe Mode and run the uninstaller again. Afterwards reboot back into normal mode and attach a fresh HJT log.

Code:

F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe

 

my computer says this everytime it reboots "Windows cannot find C:\WINDOWS\Nail.exe ......." along with a couple other errors. But here is the new log. It appears to still have it.

 

Download Nail/Bolder/Aurora Remover 0.3.3 Beta and save it to its own folder like c:\ABIremover

- Now extract the abiremover.exe file from the ZIP file into the folder you created but do not run the EXE yet.

- Reboot into Safe Mode with no network suppost and do not run anything else but what I tell you to run!

- Run the ABIRemover.exe, press install, wait (explorer window will disapear)

- When it finishes just reboot and attach a fresh HJT log.

 

the nail.exe error didn't show up this time when i rebooted

 

Please look in Add or Remove Programs for the following and Uninstall them if found:

WildTangent


Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll (file missing)

O2 - BHO: CExtension Object - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\cfgmgr52.dll

O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [requester] "C:\WINDOWS\system32\requester.10.exe"
O4 - HKLM\..\Run: [cfgmgr52] RunDLL32.EXE C:\WINDOWS\cfgmgr52.dll,DllRun
O4 - HKLM\..\Run: [AUNPS2] RUNDLL32 AUNPS2.DLL,_Run@16
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\pparqa.exe reg_run
O4 - HKLM\..\Run: [mscin] C:\WINDOWS\system32\m190309.EXE
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [vidctrl] C:\WINDOWS\system32\vidctrl\vidctrl.exe
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [713c149bf582] C:\WINDOWS\system32\avmeter1.exe
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [exp.exe] C:\WINDOWS\system32\exp.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [Iawr] C:\Program Files\oaru\niro.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)

O23 - Service: WinEncrypt service (wencrservice) - WinEncrypt - C:\WINDOWS\SYSTEM32\wentxp.exe

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Click Start > Run > type services.msc and Click OK

Locate WinEncrypt service (wencrservice) and RightClick on it to bring up the Service Properties Window.
First: Stop the service by clicking the Stop Button.
Next: Disable it by changing the Startup Type to Disabled and click Apply

NOW:
Navigate to and DELETE the following if they should remain:

C:\Program Files\oaru ←–– Delete this whole folder if it exist!

C:\Program Files\WildTangent ←–– Delete this whole folder if it exist!

C:\Program Files\SurfSideKick 3 ←–– Delete this whole folder if it exist!

C:\WINDOWS\System32\nsvsvc ←–– Delete this whole folder if it exist!

C:\WINDOWS\System32\vidctrl ←–– Delete this whole folder if it exist!

Also look in the directories below for any of the above folders and delete any if found.

C:\Documents and Settings\YOUR USERNAME\Application Data

C:\Documents and Settings\All Users\Application Data


Locate PocketKillbox
(Procede with this step even if they do not show in blue)

Now, Copy and Paste C:\WINDOWS\cfgmgr52.dll into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\dinst.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\exp.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\pparqa.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\AUNPS2.dll into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\m190309.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\avmeter1.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\requester.10.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click NO.

Now, Copy and Paste C:\WINDOWS\System32\E6F1873B.dll into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click YES and allow your PC to reboot.

• If you get an error message about Pending Operations, just reboot your computer manually.

After you complete the above, reboot to normal mode and attach a fresh HJT log, and the logs from post 7.

 

i can't seem to uninstall wildtangent using the add/remove programs; is there another way?

 

i tried the WTRemover.exe and it doesn't work either. Everytime i click on change/remove the screen just flashes and nothing happens

 

I've also tried to remove it manually using these instructions:

1. From "Start" - "Run" - regedit
2. Browse to HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Run.
3. In the right side pane look for the value "wcmdmgr" and delete it.
4. Close Regedit and restart your machine.
5. Remove the subfolder "WT" from your WINDOWS or WINNT folder

but "wcmdmgr" isn't there, neither is the subfolder "WT" but it still shows up in the add/remove programs

 

Just skip that part for now, be sure you complete EVERY other step word for word.

 

followed the directions to a T and here are the logs

 

here are the other logs

 

Your logs are clean, are you having any further problems?

 

Nope, everything seems to be running good; reboots without any errors or anything. Thank you so much, i know your probably tired and you spent alot of time helping me; i don't know what to say. Thank you.

 

Your Welcome!

You should now follow the steps in this article on How to Protect yourself from malware!

Surf Safely!

 

Hello again, my computer is still running fine and all with no problems, except i keep having advertisment shortcuts showing up on my desktop. What should i do?

 

Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report. And tell me if you are still having any problems.