I Get 'unable To Connect The Service' When Launching Malwarebytes.

Dear Anyone.

I THINK something's 'got' me. I'm trying to use Malwarebytes to check my system, like Major Geeks says, but when I try and launch it, nothing happens for a minute then it just says 'Unable to connect the service' and stops. I've tried Safe Mode with Internet Connection and it does the same thing.

I've got Windows XP SP3 and it's just everything's suspiciously slowed right down - websites are taking longer to load, the Ookla online speed tester won't work (neither will the WHICH one) and I suddenly can't even upload anything.

How do I get past the Malwarebytes problem so I can use it, or is there something else that I could use instead?

Yours hopefully

Chris. I'm going to try out a few other things and if any of them work I'll tell you so you're not unnecessarily answering this. But if I don't come back, I'd love an answer if anyone could give me one!

 

I think the latest version of Malwarebytes don't support windows xp go to here there is a link in a forum for Malwarebytes version for Windows XP https://forums.malwarebytes.com/topic/233802-what-version-can-i-download-for-windows-xp/

 

Dear sexyandy81.

Thankyou very much, that version downloaded and ran. Unfortunately I've got another question to ask you. I checked all the threats it found (21 of them - ouch!) were checked and clicked the quarantine button - but it said 'found 21, quarantined 20.'

How do I find/get rid of the one it couldn't get rid of? I don't even know how to tell which one it was, as all the ones it found were definitely checked for quarantine (and I didn't manually count them to make sure there WERE 21 in the list cos I'm a pratt!)

I'm going to restart the system now and hope I can upload stuff again and hope the missing one, the one it couldn't quarantine, isn't the one that's going to stop me doing everything. But I'd like to re-find and get rid of it. Do I just do another run with Malwarebytes or do you have another idea for me?

Yours respectfully

Chris.

 

Yes, just reboot and scan again.

 

Like _nuttptr said try a reboot and scan again if it still doesn't delete it more likely means that the file is automatically in use when windows boots up.