I have 2 Trojans & Backdoor

Welcome to Majorgeeks!

In order for us to help you determine if anymore malware is still on your PC, we need the logs requested in the READ & RUN ME. Please attach the below (I'll skip CounterSpy and Panda since you had problems with them)

• AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
• Bitdefender - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

 

You logs are basically clean but you need to remove the below service left over from CA Antivirus.

O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe

Here is how to remove it!

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to CA ISafe
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteCAISafe into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT and reboot when it tells you it needs to.

Also you are using Mozilla Firefox (1.0.7) which is way out of date. You should uninstall this and install the current version of FireFox from: Mozilla Firefox

Now let's fix some other minor issues. Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

I do recommend that you consider doing all of the below since you indicated you had that keylogger installed and it is a password stealing trojan.


You are strongly advised to do the following immediately:

1. Disconnect infected computer from the internet and from any networked computers until the computer can be cleaned. If you have network compters, start checking them for problems too.
2. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.
3. From a clean computer, change *all* your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passords and transaction
information.

 

Torpig and BigBlue.01 are the same thing. Just different scanners calling it different things. Is Spybot still detecting it? If so, attach a log that shows it. I did not notice any of the tpyical files in your GetRunKey log (if you look in the log you will see it mentions Troj-Torpig-D,E,J Keylogger was not found )

 

You don't need to connect the PC to the internet to do a scan although it would not hurt anyway. Especially since a new update for Spybot came out today. You should install this update either by online automatic update or by downloading the update and manually installing it from: Spybot Search and Destroy Update March 7, 2007

Then run a new scan and save a log (right click in the results window when the scan finishes). Attach the log if it shows Torpig.

 

That's just in System Restore and since we never completed your cleanup, we therefore never flushed System Restore. Let's finish now (you will see step 10 below will flush System Restore):

1. Uninstall CounterSpy if still installed.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
4. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

If you are still having malware problems, please tell me exactly what they are. Slow PCs do not always mean you have malware. It could be what you are running. Some protection software programs (like Symantec and McAfee and almost all Internet Security Suites) are resource hogs.