I have a trojan - help

Please go to Add\Remove in the control panel and uninstall: MarketResearch


Continue by downloading a tool we will need - Pocket KillBox
Save it to its own folder somewhere that you will be able to locate it later.


Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video ActiveX Object\isadd.dll (file missing)
O21 - SSODL: exemplars - {2acf3add-34a1-4f2f-99cf-cc69785d1e90} - C:\WINDOWS\system32\cwgppb.dll

After clicking Fix, exit HJT.

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the All Files button.
* Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\windows\keyboard171.dat
C:\Documents and Settings\WocUser\Favorites\Free stuff
C:\Program Files\AntiVermeans\AntiVermeans.exe

* Return to Killbox, go to the File menu, and choose Paste from Clipboard.
* Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

 

Please run Pocket Kill again and add this file:
C:\WINDOWS\system32\cwgppb.dll

Now for the hard part:
Please download and install Registrar Lite Make sure you select a Majorgeeks download link and not the Authors!

Run Registrar Lite navigate to each of the following keys (one at a time) and take ownership of them (I explained how to do that further down).

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDSERVICE
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDSERVICE\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NETWORK_MONITOR
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NETWORK_MONITOR\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDSERVICE
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDSERVICE\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_NETWORK_MONITOR
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_NETWORK_MONITOR\0000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000

To take ownership of the key do the following:

• Copy & Paste the registry key from above into the Address bar of Registrar Lite and hit the enter key. This will bring you to the registry key.
• Click-on Security in the top Menu
• Select Take Ownership
• Repeat these steps for all of the registry keys given above before continue to the next steps below.
• Now leave RegistrarLite running and continue
• Now run the fixME.reg REGISTRY PATCH below in this message.
• Tell me the results. Any error messages?
• Now in RegistrarLite click View and then Refresh
• Now navigate one at a time to each of the above keys we took ownership of to make sure they were deleted.
• If any of the keys still exist, move on down to PART 2 - Setting Permissions for Everyone below!.

Here is the Registry Patch

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
Quote:

PART 2 - Setting Permissions for Everyone

Run the below if some of the registry keys still exist after running the above steps.

Now I want you to use Registar Lite again to navigate to each of the below keys (one at a time) by pasting them into the Address Bar and hitting return. But this time click the Security menu item and select Edit Permissions so we can change permissions to everyone ( I describe this down below the list of registry keys).
Quote:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDSERVICE
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_CMDSERVICE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NETWORK_MONITOR
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_NETWORK_MONITOR
After click Edit Permissions , here is what I expect you to see in the Group or user names area of the form:

Everyone
SYSTEM

Select Everyone by clicking on it. Now at the bottom in the Permissions box click the check box for Full Control. The click Apply and then OK to get back to the main Registrar Lite screen. Nowright click on the registry key and select Delete. The click View and Refresh. Check to see if the registry key just deleted truly deleted. If so, move on to the next to work thru the whole list. If it does not delete, I want you to boot into safe mode and repeat these exact same steps to see if we can do it from safe mode.

Then reboot your PC!

Now run GetRunKey again and attach a new log!

 

The keys should read:

Take ownership of the keys and then use this as the patch as posted in #3

 

Yes they are stubborn.

Did you do this?

Are you in as administrative account?

Did you do the second part (setting permissions to everyone?)

Save it as fixME.reg to your desktop. Be sure the ''Save as'' type is set to ''all files''. Once you have saved it double click it and allow it to merge with the registry.

 

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

IMPORTANT: Do NOT run any other options until you are asked to do so!
ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

Now reboot into normal mode and attach this new rapport.txt log here.
Now after attaching the above two logs, you need to continue with attaching new logs for:
ShowNew
GetRun
HJT

 

This is going to take awhile, so have patience.
Sophos Anti-Rootkit will scan your computer for files that have been hidden using rootkit technology.

Many of the newer malware infections use this technology to hide themselves and to make them more difficult to remove.

Installation

Download Sophos Anti-Rootkit 1.1 and save to a location you will be able to find such as your desktop

Run sarsfx.exe by double clicking on it.

Click Accept to agree to the EULA

Click Install (if you wish to change the default installation location do so here but remember where you install to, the default is C:\SOPHTEMP)

Once it finishes copying files, exit the installer​

Running the scan

Navigate to the location that you installed the software to (Default: C:\SOPHTEMP)

Run sargui.exe by double clicking on it.

Ensure that all three of the options are checked

Click Start Scan

Once the scan is complete, close Sophos Anti-Rootkit by closing the scan window and clicking Exit in the main window

DO NOT CLICK 'CLEAN UP CHECKED ITEMS' OR ATTEMPT TO HAVE SOPHOS ANTI-ROOTKIT FIX ANYTHING UNLESS SPECIFICALLY INSTRUCTED TO IN THE THREAD YOU ARE WORKING ON​

Finding the logsClick on Start --> Run

Type in %TEMP%\sarscan.log and press enter

The log file will open in the default editor (probably Notepad)

Click File --> Save As and save the file to your desktop or other location for easy retrieval.

Then also attach new logs for:
ShowNew
GetRun
HJT

 

The malware has messed with your privileges.

• Download SeDebug-Restore
• Save to your desktop and double click to run.

Then run Sopho's again.
If it is successful, attach the other logs.
If not, let me know.

 

Most of the problem is from a bad activex download.
Please uninstall thru add/remove:
Market Research

Also Download win32delfkil.exe
Save it on your desktop.
Close all windows.
Double click on win32delfkil.exe to start the removaltool.
The computer will reboot automatically.
After reboot a logfile will open: c:\windelf.txt
Post the contents of the logfile, in your next reply.


Run PocketKillBox and delete these files:

C:\\Program Files\\Video ActiveX Object\\pmsnrr.exe
C:\\Program Files\\Video ActiveX Object\\isamntr.exe
C:\WINDOWS\system32\servmswin.exe


Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Please attach the logs for:
windelf
showNew
GetRun
HJT

 

Did you uninstall MarketReasearch?

Where you able to delete:
C:\Program Files\Video ActiveX Object\pmsnrr.exe
C:\Program Files\Video ActiveX Object\isamntr.exe
C:\WINDOWS\system32\servmswin.exe
Is this (servmswin.exe) running in taskmanager? (kill it if it is.)

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Attach new logs from the below:
GetRunKey - Please download the current version of GetRunKey first. You have an old version.
ShowNew
HJT

 

Be sure you have done this before doing the above:

Registar Lite again to navigate to each of the below keys (one at a time) by pasting them into the Address Bar and hitting return. But this time click the Security menu item and select Edit Permissions so we can change permissions to everyone ( I describe this down below the list of registry keys).
Quote:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDSERVICE\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CMDSERVICE
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_CMDSERVICE\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_CMDSERVICE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NETWORK_MONITOR\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NETWORK_MONITOR
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_NETWORK_MONITOR\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_NETWORK_MONITOR

After click Edit Permissions , here is what I expect you to see in the Group or user names area of the form:

Everyone
SYSTEM

Select Everyone by clicking on it. Now at the bottom in the Permissions box click the check box for Full Control. The click Apply and then OK to get back to the main Registrar Lite screen. Now right click on each registry key listed above and select Delete. Then click View and Refresh. Check to see if the registry key just deleted truly deleted. If so, move on to the next to work thru the whole list. If it does not delete, I want you to boot into safe mode and repeat these exact same steps to see if we can do it from safe mode.

Then reboot your PC!

 

You are looking good except for the
Market Research

Locate the GetUnKeys.bat file using Windows Explorer (right click the Start button and select Explore to open Windows Explorer) and double click on it to run it. It will create a file named GetUnKey.txt in the root of drive C: (C:\GetUnKey.txt) . This log will also popup in a notepad window which you can just close. Upload the GetUnKey.txt file here as an attachment.


Or you could scroll to this key and expand it and if the folder is there, delete it.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MarketResearch

Let me know which you do ..or just attach the GetUnKey.txt.

 

Have you tried a search for it? Start/ search /files and folders / advanced/ search subfolders ....

 

Let's try this:

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Tell me how things are running.

 

Yes...please attach new logs for:
ShowNew
GetRun
HJT

Just so we know you are clean and can do the final steps.

 

Your logs look clean. You may uninstall any programs we had you download.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
* go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!