I have bluescreen and need help

Discussion in 'Software' started by Dreadknot, Aug 18, 2013.

  1. Dreadknot

    Dreadknot Private E-2

    So for the last week iv had a bluescreen when i start my computer up and i have to restart it about 10 times which effectually leads to a system restore and then it will let me log in here is all the information i can find.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000002
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF88001672CCE
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\081513-10264-01.dmp
    C:\Users\Stephen\AppData\Local\Temp\WER-20124-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt







    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    081413-10218-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    081413-10233-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    081513-10264-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    081713-10342-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    081513-10374-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
     
  2. satrow

    satrow Major Geek Extraordinaire

    Welcome to Majorgeeks!

    Find this file: C:\Windows\Minidump\081513-10264-01.dmp and copy it, and any others there, to your Desktop, zip and attach them to a reply.

    Right-click all the *.dmp files on your Desktop > Send to > Compressed folder. The resulting zip is what we need. To attach files, see here.
     
  3. Dreadknot

    Dreadknot Private E-2

    Its ok now i just formatted both my hdd and ssd and installed win 7 clean all is good now thanks though =]
     

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