I have done everything but this is still acting up

As you will see from the length of the below procedure, you are badly infected. You need to be more careful and you need to install adequate and proper protection software on your PC.

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.0_01

Now download and run this ViewpointKiller to remove Viewpoint software.


Continue by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of pmnnk.dll once and then click the kill button. After you have killed all of the pmnnk2.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of pmnnk.dll and kill it. (If you do not find the dll, just continue on.)

Now just exit Process Explorer.

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\Program Files\Common Files\{5CC1D10D-0681-1033-1216-021113020001}\Update.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://nkvd.us/1507/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://nkvd.us/1507/ (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://nkvd.us/1507/ (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://nkvd.us/1507/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://nkvd.us/1507/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://nkvd.us/1507/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://4-counter.com/?a=2
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://195.225.176.8/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - _{0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
O2 - BHO: (no name) - {4EA1C17B-B8F0-8AC3-439C-09C0CECB97B2} - C:\WINDOWS\System32\natophh.dll
O2 - BHO: (no name) - {7DA39570-5FD2-4f18-94B4-20730CB3F727} - C:\WINDOWS\System32\absxwsmb.dll
O2 - BHO: (no name) - {B1CC69D6-119C-4B30-A505-C1AAFBB31889} - C:\WINDOWS\System32\pmnnk.dll
O2 - BHO: (no name) - {F484F1A6-3028-4EF6-B554-467A9DA56284} - C:\WINDOWS\System32\vtstu.dll (file missing)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [winactive] C:\Program Files\Window Active\winactive.exe
O4 - HKLM\..\Run: [AGNTWDKQ] C:\WINDOWS\AGNTWDKQ.exe
O4 - HKLM\..\Run: [yty] C:\documents and settings\owner\local settings\temp\yty.exe
O4 - HKLM\..\Run: [sfpsvr] C:\WINDOWS\system32\sfpsvr.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [DllRunning] rundll32.exe "C:\WINDOWS\System32\vxjujelr.dll",setvm
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [System Soap Pro] C:\Program Files\System Soap Pro\soap.exe min
O4 - HKCU\..\Run: [Spyware Vanisher] C:\spywarevanisher-free\FreeScanner.exe -FastScan
O4 - HKCU\..\Run: [SPYKILLER] C:\Program Files\Anonymizer\sk\SpyWareKiller.exe /BOOT
O16 - DPF: {0FFFFFFF-0FFF-0FFF-0FFF-0FFFFFFFFFFF} - http://www.h-desk-soft.com/hdesk_offer_02/HDeskSetup_A.exe
O16 - DPF: {11111111-1111-1111-1111-111555555555} - ms-its:mhtml:file://C:\document.mhtml!http://www.ultra-galleries.com/counter/images/load.chm::/init.exe
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - http://www.spywarenuker.com/product/camp/SpywareNuker_com/SpywareNukerInstaller.exe
O18 - Filter: text/plain - {D1878FA8-A234-4630-A6D6-DC0720ADDDDB} - C:\WINDOWS\System32\lakd.dll
O20 - Winlogon Notify: pmnnk - C:\WINDOWS\System32\pmnnk.dll
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\spywarevanisher-free\FreeScanner.exe
C:\Program Files\Anonymizer\sk\SpyWareKiller.exe
C:\Program Files\System Soap Pro\soap.exe
C:\Program Files\Window Active\winactive.exe
C:\Program Files\Common Files\{5CC1D10D-0681-1033-1216-021113020001}\Update.exe
C:\Program Files\Common Files\svchost.exe
C:\WINDOWS\sb.exe
C:\WINDOWS\svchost.exe
C:\WINDOWS\AGNTWDKQ.exe
C:\documents and settings\owner\local settings\temp\yty.exe
C:\WINDOWS\system32\sfpsvr.exe
C:\WINDOWS\system32\authz.exe
c:\windows\system32\cidft.dll
c:\windows\system32\fiz1
c:\windows\system32\hlp.dll
c:\windows\system32\msbb321.dll
C:\WINDOWS\system32\config\systemprofile\Cookies\system@offeroptimizer[1].txt
C:\WINDOWS\system32\drvxap.dll
C:\WINDOWS\system32\ss_msi1_setup.exe
C:\WINDOWS\system32\40.exe
C:\WINDOWS\system32\ismini.exe
C:\WINDOWS\System32\lakd.dll
C:\WINDOWS\system32\vrlrigfa.exe
C:\WINDOWS\system32\absxwsmb.dll
C:\WINDOWS\system32\drvxap.dll
C:\WINDOWS\system32\eusgktmc.dll
C:\WINDOWS\system32\natophh.dll
C:\WINDOWS\system32\ncfujrd.dll
C:\WINDOWS\system32\pmnnk.dll
C:\WINDOWS\system32\qomljhi.dll
C:\WINDOWS\system32\ssqomml.dll
C:\WINDOWS\system32\tqoiqhpx.dll
C:\WINDOWS\system32\vxjujelr.dll
C:\WINDOWS\system32\yudwrdch.dll
C:\WINDOWS\system32\knnmp.ini
C:\WINDOWS\system32\rlejujxv.ini
c:\windows\downloaded program files\f3initialsetup1.0.0.5.inf
C:\Documents and Settings\Owner\Favorites\e-business news\Affiliate Program.url
C:\Documents and Settings\Owner\Favorites\Spyware Removal.url
c:\windows\dpusys.ini
c:\windows\Key2.txt
C:\WINDOWS\inf\bi.inf
C:\WINDOWS\inf\polmx2.inf
C:\go.chm

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folders and delete if found:
C:\spywarevanisher-free
C:\Program Files\Common Files\{3CC1D10D-0681-1033-1216-021113020001}
C:\Program Files\Common Files\{5CC1D10D-0681-1033-1216-021113020001}
C:\Program Files\Anonymizer
C:\Program Files\System Soap Pro
C:\Program Files\Window Active
c:\program files\Lycos
c:\program files\System Soap Pro
C:\Program Files\VSAdd-in

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\documents and settings\owner\local settings\temp

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Okay! Just attach the new logs when finished and tell me your status.

 

But you did not answer my question about how everything is working.

A new bad file showed up a and another item did not get fixed.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Content Monitoring Tool
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste msCMTSrvc into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Then run HJT and fix the below line:
O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_01) -

Now use Pocket Killbox (like last time) to delete the below file:
C:\WINDOWS\system32\tioxnyrw.dll

After the reboot from Pocket Killbox, attach new logs from ShowNew and HJT.

 

OK that's better!

Now uninstall the CounterSpy trial installed while running the READ & RUN ME. We are finished with it and it is only a trial. After uninstalling it delete the below two folders which the uninstall does not cleanup:

C:\Documents and Settings\Owner\Local Settings\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!