I have followed Malware removal guide. Please advise

1. Please go to Jotti's malware scan

(If more than one file needs scanned they must be done separately and logs posted for each one)

• Copy the file path in the below Code box:
  
  Code:

  C:\ProgramData\62247D211D.sys

• At the upload site, click once inside the window next to Browse.
• Press Ctrl+V on the keyboard (both at the same time) to paste the file path into the window.
• Next click Submit file
• Your file will possibly be entered into a queue which normally takes less than a minute to clear.
• This will perform a scan across multiple different virus scanning engines.
• Important: Wait for all of the scanning engines to complete.
• Once the scan is finished, Copy and then Paste the link in the address bar into your next reply.

2. Could you please get this: 62247D211D.sys into a zipped file and attach it for me in your next post? To do this, see the below:

Please go to start > Run and paste in the following:

log retrievable @ C:\collect.zip

3. Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

4. Now open up MBAM > update it > re scan > fix anything it finds > and attach the log it creates into your next reply.

5. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

6. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

Are there still browser changes? If so what kind of changes?

Are you able to download updates now? I don't see your anti virus in your start up list. Is your Norton360 Running okay?

And how is it behaving now?

 

So what about the jotti results?

Go to C:\Program Files\Malwarebytes' Anti-Malware and locate the mbam.exe file and rename it to anything else (like mb.exe or mim.exe ) Try running it now after first updating, re scan > fix all it finds and attach the log. Then continue on with my other instructions that you didn't get as far as completing.

And what is MB? Are you referring to MBAM?

Well I don't understand why this would be, but I am not seeing anything much in your logs other than the file I wanted you to zip up and also have jotti scan.

Why what's the problem when trying to upload?