I Have HIJAKCTHIS log; Desperate for Help!

Re: My HIJACKTHIS Log - post uninstallation of Websearch toolbar

Welcome to Majorgeeks!

If you are working in another forum, why are you coming here. It is not a good idea to work in multiple forums! You need to decide in which forum you wish to work and then only follow directions in that forum and no other.

NOTE: No HijackThis logs are accepted here without having first run the steps in the READ & RUN ME sticky thread.

Most people are under the very mistaken misconception that HijackThis is a scanning/removal tool. It is not! HijackThis is simply a tool that is used to identify browser hijackers and in some cases it will show entries for some malware that is for instance running at startup. All it does is list a few of the thousands of registry keys that exist, and it makes no inferences to whether anything being shown is good or bad. That decision is left a person with significant Windows and malware cleaning experience. HijackThis does not come close to showing all malware that could be hiding on a PC. Anyone who has an infected computer and is relying on HijackThis without the benefit of running other scans such as Spybot, Windows Defender, BitDefender & Panda, CCleaner, etc. are more than likely still infected. In most cases, where there is one virus/trojan there are more. The goal of this forum is to remove all malware, and this cannot be done properly by just seeing a HijackThis log.


You need to run the below before doing anything else.

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

How are things working now? You have a lot of malware so I would expect at this point that while some items were fixed (namely the Smitfraud problems), that you still have a lot of problems. If this is correct, move on to my second message now.

 

Re: My HIJACKTHIS Log - post uninstallation of Websearch toolbar

After completing the instructions in message number 3, continiue here.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!