I have something I can't get rid of!!!

AHHH!!! I am infected yet again!!! I just went through this about a week or two ago and I can't believe I have already gotten another bug! Avast! is going insane and I can't stand it! MajorGeek friends, I NEED YOUR HELP!!! I went through Major Attitude's virus removal post and I have had zero results! This is a major problem! I was just about to install a Windows XP upgrade, because I am not protected enough (I haven't been able to install the service pack due to somebody downloading pirated XP on my computer without my consent). Anyway, I don't even know what is wrong, except for that I believe something in the System32 folder is infected. Avast! just keeps popping up, not allowing me to do ANYTHING on my computer without telling me there is a virus a million times. Thanks for your help, friends!

Abby

 

Lets see if I can help you without AbbySue chewing me out for it HAHA!


- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

 

Ok, I am attaching the log file. What a mess my computer is! I have so many messages popping up on my computer telling me that there are infections, I can hardly even get here to post! It's awful. I don't even know what happened either. I was looking for a picture of something on a search engine and I clicked on a site and all of a sudden my computer was loaded with something! How awful. Anyway, just to update you from the last time we chatted, Bjgarrick, just after we finished with my last problem, my fiancé's computer crashed due to a bad memory stick, so we found ourselves shopping around at CompUSA and Best Buy and while we were at Best Buy, we found a $40 upgrade for Windows XP Home Edition, so we each bought one (he, coincidentally, also has a pirated version of XP and therefore cannot download the service packs). Anyway, we didn't even get a chance to download these things before I got infected again! Geez. Well, thanks for your help, yet again!

Abby

 

By the way, I don't think AbbySue ever read the message I sent her.

Abby

 

How come it says "unread" then?

 

*sigh* Because my security settings don't even so much as give me the option to confirm or deny.

As for replying...the topic was closed and not up for discussion.

Please resume the original topic of this thread "I have something I can't get rid of!!!".

 

No kidding! Can I get some help? My computer is a total mess! Thanks again, friends!

Ab

 

Ok, as I said previously, I did look at AND DO EVERY STEP OF Major Attitude's post - the READ ME FIRST deal. I have never posted on here without doing those steps first. I have not been able to update my OS, due to somebody downloading a pirated version of Windows XP on my computer. I JUST went out and bought an upgrade that I think will solve this problem, but I need to talk to Microsfot before I do anything with that. I'm not really sure what the problem is with IE, but I have been mostly using Opera. I have been here more than just that one time for help and I have looked at and followed the steps in both of those posts before. I guess I tried to make that clear when I started this thread, because I knew that at least one person would try to tell me to look at those posts, even though I thought I had followed all the steps. I guess I will try to go back and do it all again. I am just so sick of this crap being on my computer every time I try to do something. Sigh. Thanks for your help.

Abby

 

abbyg,

I apologize for any inconvenience you may have experienced here. I will let Chaslang handle you from now on so nothing will go wrong. Good Luck and I hope you get fixed up.

Best Luck
Bj

 

Thank you, friend! Well, I went through the whole thing again and it appears to have worked a little better this time around. Let me know if you would like me to post a log file - just to be sure! Thanks again!

Abby

 

Yes, go ahead and post a current HJT log for Chaslang.

 

Well, I am not getting constant pop-ups from Avast! telling me that I have viruses. Actually, I have gotten none so far. I have posted my HJT log for you to take a look at. I am addressing, as I mentioned previously, the problem with XP. I just need to talk to Microsoft (hopefully tomorrow) to make sure it will be ok to install the XP upgrade, and then I think I will be able to get the service packs and all that jazz. I know how important that is! Anyway, thanks for spending your time helping me, guys!

Ab

 

You didnt attach anything?

 

Very true, BJ! I thought that I had, but I guess not. Ok, here it is... for REAL!

Ab

 

We appreciate your help but we do not assist users by PM or any other means. We help everyone in the forum by posting in these threads so stick to this please. Also, we have started this thread so we would appreciate if you would let us finish it.

Thanks!

 

Abby, I dont see any problems in this log except for this line below. Other than this you look ok. Also, was you able to disable the service Chaslang mentioned earlier?

Scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R3 - Default URLSearchHook is missing


FINAL STEP

Reset Web Settings & Default Security Settings:


To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK


To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.

 

BJ,

Hooray! Yes, I was able to disable that NSS thing, by the way. I will attach my HJT log once again so you can make sure I did what I was told! Thanks so much, yet again, for helping me with my endless computer issues, BJ, Chaslang, everyone who pitched in! I will call Microsoft TODAY with my questions so that I can hopefully be on my way to making the OS safe! Thank you, thank you, thank you!!! Take care and let me know if I need to do anything else!

Abby

 

Nope! I feel as clean as I look! The only thing that has happened (and this could be random) since we were working on this problem is that every so often (and sometimes repeatedly and very often) my mouse cursor will temporarily freeze for a few seconds and then start to work again. This is very annoying!!! I haven't tried re-booting the computer yet though, so maybe that would fix it. I have to run out the door to work, but I will try a re-boot and let you know if that fixed it when I get home, otherwise, if you know why that might be happening, I would love to know! Thanks again for all of your help (that is to everybody who took a look at this thread)! Computer illiterate folks like me really appreciate smarties like all of you!

Abby

 

Sounds good. Will do! I have only been on my computer for a couple of minutes so far and it hasn't done it yet, but if it starts, I will try doing that. Strange that it had never done it up until this point with the same scanning tools on my computer, but I trust you. I did have to re-download a couple of things. Maybe it is one of them. Thanks again for all your help!

Abby

 

I can't seem to figure out what is making my cursor freeze like that! Sometimes it doesn't really do it and then sometimes as soon as it unfreezes, it freezes back up again! It is so annoying! Is there anything I can do to fix this? I tried disabling every program I could, I think and I re-started my computer, just to be sure. What else is there?

Abby

 

I disabled everything that wasn't neccessary to run my computer.

Yes, I used the task manager and clicked on things and then on "End Process". It was still freezing after I shut everything down. I tried doing things one at a time. Nothing was helping, which is why I shut down the computer (well, re-started it). You misunderstood me. I never said that it cleared the problem when I rebooted the computer. I said that I had never tried doing that and maybe it would help. I tried doing that after I tried disabling all those other programs. It did NOT help anything. Upon re-booting, the cursor still froze MANY times. That was when I posted my last response on here to you.

This problem DOES occur frequently enough to experiment on - that is why it is so annoying! If it was just once in a blue moon, I would probably just deal with it. I have never tried being in safe mode, so I am not sure if it happens there or not. It was not happening, to my knowledge when I was in safe mode fixing the spyware problem though. I have a cable internet connection, so my computer is always online. Therefore, I guess I haven't really tried being offline either. Should I try being in safe mode and being offline? Grrr... the cursor just froze again.

Abby

 

I ran the computer in normal mode with the cable unplugged. It still happened. I put the computer in safe mode with the cable unplugged. It still happened. I hope that is not a really bad sign! What now?

Abby

 

I do as a matter of fact, and it would appear that it must have been something with the mouse or something, because I have tried two others and they both seem to be working fine. I have only had that mouse for two years or so. It is an HP USB optical mouse. Do optical mouses (mice?) have a really short life span or something or do I need to update drivers or what? My fiancé said that he has had bad luck with opticals, so I was just wondering about that. Anyway, thanks for helping me pinpoint the problem!

Abby

 

Right. My computer is fine. Thanks again for your help!

Abby

 

I just thought I would let you know that the hardware folks got me all straightened out and my mouse is now working just fine. You guys are awesome!!!

Abby

 

Glad you got it working abby!