I have two trojans!!!

Hi there and welcome. If you got that to run, I should think you will manage to get MGTools.exe to run. If not try renaming it to 123.com, and the same for combofix, rename to abc.com and try again.

Ensure that you have the latest version of MGTools (refer to the Read and Run Me First link and download the most current version)

Let me know how you get on.
Thanks
Kes13!

 

Could I please see the logs from running MBAM SAS and MGTools? To properly remove malware I really need the Mglogs.zip

Thanks
Kestrel13!

 

OK, that's great. Give me some time now to review the logs, and I'll get back to you with a set of instructions as soon as possible. You have the logs frmo MBAM and SAS too? I would like to see those. (apologies if you're about to attach them)

Thanks
Kes

 

SAS log found here:

MBAM log found here:

 

whilst I see you are logged in... could you attach the below for me?

and the below MBAM log:

Thanks
Kes

 

Hi. I am currently still working under supervision, so if you bear with me a little longer I will get back to you

Thanks for understanding
Kestrel13!

 

1) I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation.

2) Now we need to use ComboFix to remove a bad service.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

Drivers::
srosa

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://farm4.static.flickr.com/3014/3035535531_512f04c6a2_o.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

3) Please tell me what the below is and what is it doing in this folder?

• c:\program files\Bichono.exe

4) FYI:

The ComboFix folder should not be renamed since ComboFix and even we would have suspicions about it. Also when you uninstall CF, the folder would not be removed since it does not look for that folder name.

5) Now Run Ccleaner!

6) Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

7) Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Please be patient with me, we have been extremely busy, and I am still working under supervision as I explained. I'll get back to you with "all clean" if you indeed are, ASAP

 

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


and finally...

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Yes you are safe.

Purchase either MBAM or SAS...both are as good as each other.

Take Care
Kes