I haven't got a clue, what to do...

Im a complete novice when it come to viruses on my pc, I always assumed I never had any... Ive got something on my pc called Outerinfo, which I can uninstall and it is giving alot of pop ups telling me my pc is infected. Also, I have something called sysrlb32.exe, which pops up and then I get a Load Library error. Or sometimes a I get pop ups from micrsoft security centre, but I dont think its the real one.

Anyway if someone can help me as Im really confused with all the info on this site. It doesnt make sense to me.

Ive attached my log.
Thanks

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

Download HostsXpert and then follow the below steps.

• Unzip HostsXpert.zip
  [*]It will create a folder named HostsXpert in whatever folder you extract it to.
  [*]Run HostsXpert.exe, click Restore Microsoft's Hosts File and then click OK.
  [*]Click the X to exit the program

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy Log - only for Windows XP, 2K, & NT users
• AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender Log - from step 6
• Panda Scan Log - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Thanks, but its all little to confusing for me. Ill just try and reinstall XP.

 

The instructions are very in depth, just be patient and read carefully. If you have any questions just ask.


It's up to you but if you'd rather reinstall and need help post in the Software Forum and they can help you with that.

This thread can also help...
Formatting Your PC

 

I suppose Im gonna have to learn sometime...ill go for it and have a go at your post.

Thanks

Edit: I will say though, I have a mystery program on my pc called outerinfo. i think thats the prob and i cant uninstall it. But anyway Im at the sencond bit of ur post now.

 

I'm famliar with that, it is bad and needs removing. If you read carefully and follow my instructions in post 2 and attach the requested logs we can get it removed.