I hope this works..

Welcome to Major Geeks!

Sorry about the delay in responding. I'm guessing that everyone assumed you did not need any help and were just thanking us for our cleaning procedures. So let me clearly ask, "Are you having malware problems?" If you are then you should work thru the below.


Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.