I might have a virus I can't tell need help

Running windows ultimate 7 32 byte

*Bluetooth works fine
*Laptop works fine fast not slow
*No other problems I can detect but the printer problem
*Logged in as admin and same thing add printer screen freezes.
*I have a cloned drive and installed and all works so its in windows on my current drive

Problem is i had my HP 8600 pro wireless printer working since last February.
Working from my laptop Dell E6520
As of last night it stopped working. Windows will not see the printer and print from the laptop.
*I deleted the printer and tried to reinstall and this is where the problem become mind boggling.
*I tried to open devices and printers and add a network or wireless printer.
*When the window opens up it just gets hung up freezes and I can't close the window I have to reboot the computer.
*Second problem is I tried to reinstall the 8600 printer with the install disc and that gets hung up also and cant shut down the window.

S0 Its seems to be something with installing the printer and having windows looking for the wireless printer.
I have tried to run every virus program and nothing.
RKILL reports this

Hope to fix this so I can print and not have to do a reinstall.

Is there a way to do a win 7 reinstall without having to loose everything?

thanks for the help to a noob here

Rkill 2.6.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/24/2014 11:17:08 AM in x86 mode.
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* ALERT: ZEROACCESS rootkit symptoms found!

* C:\Program Files\Google\Desktop\Install\{56cfe9af-749b-9cd3-618f-6efda8c485f9}\ [ZA Dir]
* C:\Program Files\Google\Desktop\Install\{56cfe9af-749b-9cd3-618f-6efda8c485f9}\ \ [ZA Dir]
* C:\Program Files\Google\Desktop\Install\{56cfe9af-749b-9cd3-618f-6efda8c485f9}\ \...\ [ZA Dir]
* C:\Program Files\Google\Desktop\Install\{56cfe9af-749b-9cd3-618f-6efda8c485f9}\ \...\ﯹ๛\ [ZA Dir]
* C:\Program Files\Google\Desktop\Install\{56cfe9af-749b-9cd3-618f-6efda8c485f9}\ \...\ﯹ๛\{56cfe9af-749b-9cd3-618f-6efda8c485f9}\ [ZA Dir]

Checking Windows Service Integrity:

* iphlpsvc [Missing Service]
* PcaSvc [Missing Service]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 06/24/2014 11:17:52 AM
Execution time: 0 hours(s), 0 minute(s), and 44 seconds(s)

 

Well I just ran the Tweaking.com program and it fixed my problem that I spent most of a day searching and running virus programs.
This problem seem to be out there alot and no fix for it.
I would like to know what this program might of fixed for the printer to be back working.

Thanks if anyone replies

 

Thanks for the reply.

Seems that the problem has been fixed with tweaking program fixed everything and also made the laptop more responsive.
I'm going to see how it all runs before I do anything else.

appreciate the help